Complaints/Quality Support Specialist
Company: DEKA Research & Development
Location: Manchester
Posted on: April 1, 2026
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Job Description:
DEKA is seeking a detail-oriented and motivated
Complaints/Quality Support Specialist to join our team. In this
position, you will play a key role in maintaining complaint
processes and ensuring smooth daily operations within our medical
device organization. The ideal candidate will be organized,
proactive and comfortable working with documentation and quality
systems requirements in a fast-paced environment. How you will make
an impact as a Complaints/Quality Support Specialist: Provide
general administrative support to Complaints and Quality Leadership
Compose, respond, and catalog supplier emails related to complaint
notification Ensure that complaint documentation follows Good
Documentation Practices; meets QMS requirements; and complies with
U.S. Food and Drug Administration (FDA) regulations / ISO
requirements. Collaborate with cross-functional teams to support
continuous improvement initiatives Support updating procedures and
processes to support the QMS Support QMS collection and trending of
quality data Support vendor qualification and management Ensure
adherence to FDA 21 CFR Part 820, ISO 13485, and company quality
management system requirements Assist with audit readiness, CAPA
follow-ups, supplier files, or training records as needed Skills we
are looking for Education: Associate’s or Bachelor’s degree in
related field (or equivalent experience) Experience: 2-5 years of
experience in a regulated industry, preferably in medical devices
Familiarity with ISO 13485, FDA 21 CFR Part 820 or other quality
system regulations Skills: Strong attention to detail and accuracy
in documentation Proficient with Microsoft Office (Excel, Word,
Outlook, Teams, PowerPoint) Excellent organizational and
multitasking abilities Strong communication skills, both written
and verbal Ability to collaborate cross-functionally Ability to
work independently and handle multiple tasks in a dynamic
environment. About DEKA: One hour from the beach, Boston, and the
mountains, the historic Amoskeag Millyard once housed the largest
textile mills in the world. It is now home to DEKA Research &
Development, where we are taking the same innovation and
cutting-edge technology into the modern age. Behind DEKA’s brick
walls sits a team of professionals who strive to make a difference
every day through thoughtful engineering, design, and
manufacturing. Here at DEKA, some of the most innovative and
life-changing products of our time are created, and new ideas are
always welcome and explored.
Keywords: DEKA Research & Development, Brookline , Complaints/Quality Support Specialist, Science, Research & Development , Manchester, Massachusetts
