Loyalty Agent
Company: Clean Harbors
Location: Braintree
Posted on: April 24, 2024
Job Description:
Clean Harbors is looking for a Loyalty Agent in Norwell, MA! The
Loyalty Agent Develops and executes retention strategies. Provides
customers service including order procurement, suggestive selling,
waste profiling, call documentation, customer problem resolution,
maintenance/creation of customer profiles, pricing and records.
Generates business opportunities, cultivates sales leads, drives
sales and works to exceed quotas and targets. Focus on building new
longterm relationships with small to medium-sized customers and
shows independent initiative to work within a loyalty/sales and
service environment. Creation and maintenance of customer accounts
will be key. Reviews customer complaints for retention
opportunities.
Why work for Clean Harbors?
- Health and Safety is our #1 priority and we live it
3-6-5!
- Competitive wages
- Comprehensive health benefits coverage after 30 days of
full-time employment
- Group 401K with company matching component
- Opportunities for growth and development for all the stages of
your career
- Generous paid time off, company paid training and tuition
reimbursement
- Positive and safe work environments
- Ensures Health and Safety is the number one priority by
complying with all safe work practices, policies, and processes and
acting in a safe manner at all times
- Understand the customer's business needs and initiatives and
apply our environmental solutions in support of their business
goals. Suggest products and services that will add value and ensure
customer is provided with accurate information and quotes in a
timely manner
- Develop, maintain, and manage internal/external customer
relationships at all levels and ensure customer satisfaction in all
retention transactions. Follow up with past customers to restore
business relationships and look for opportunities to upsell
- Consistently meet or exceed weekly and monthly retention
targets and goals. Implement CRM retention strategies to retain
customers and services. Create and cultivate a sales pipeline, and
ensure disciplined management to meet or exceed quotas
- Order placement, entry, documentation and tracking; communicate
product/service delivery schedules with customers as appropriate,
using OM, SF, other software. Customer issue resolution, account
updates, escalations, document retrieval, payment processing as
needed
- Other duties as assigned
- 1-3 years of proven success is required
- Customer service experience is a plus but not required;
- Excited to learn this role and industry;
- Strong computer skills;
- Outgoing personality, willing to jump in;
- Strong verbal and written communication skills;
- Detail-oriented;40-years of sustainability in action. At Clean
Harbors, our mission is to create a safer, cleaner environment
through the treatment, recycling, and disposal of hazardous
materials. Clean Harbors is the leading provider of environmental,
energy and industrial services throughout the United States,
Canada, Mexico and Puerto Rico. Everywhere industry meets
environment, Clean Harbors is on-site, providing premier
environmental, energy and industrial services. We are solving tough
problems through innovation and proven methodology - come be part
of the solution with us.Join our safety focused team today! To
learn more about our company, and to apply online for this exciting
opportunity, visit us at https://careers.cleanharbors.com/.For
additional information about driver career opportunities, please
call us at 1-833-32-DRIVE (1-833-32-37483).Clean Harbors is an
equal opportunity employer. We do not discriminate against
applicants due to race, ancestry, color, sexual orientation, gender
identity, national origin, religion, age, physical or mental
disability, veteran status, or on the basis of any other federal,
state/provincial or local protected class.Clean Harbors is a
Military & Veteran friendly company.*CH#LI-BP1
Keywords: Clean Harbors, Brookline , Loyalty Agent, Sales , Braintree, Massachusetts
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