Guest Service Agent

Company: Courtyard by Marriott Boston Brookline
Location: Brookline
Posted on: March 16, 2023

Job Description:

Overview:
Opportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Potential Career Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales ManagerPosition Requirements Immediately greet guest and offer to assist with their needs.Register and assign guests to hotel rooms.Establish method of payment and verify credit.Make and confirm reservations.Compute bills, collect payments, and make change for guests.Transmit and receive messages, using telephones or PMS system.Respond to guest requests in a timely manner.Receive and resolve guest complaints, elevating to supervisor if necessary.Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.Perform bookkeeping activities, such as balancing accounts and conducting audits.Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.Follow sustainability guidelines and practices related to HHM's EarthView program.Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.Ensure overall guest satisfaction.Perform other duties as requested by management.ExperienceHigh School diploma or equivalent preferred.Previous customer service experience or equivalent training required.Knowledge of PMS systems preferred.HHM Benefits and PerksCompetitive wages for full time and part time opportunitiesMedical, Dental and Vision Health InsurancePaid Time Off401k Company MatchFree Basic Life InsuranceTravel DiscountsCommuter Transit and Commuter Parking BenefitsEmployee Assistance and Wellness ProgramEducational/Professional DevelopmentReferral Bonus ProgramBenefits and PerksCompetitive wages for full time and part time opportunitiesMedical, Dental and Vision Health InsurancePaid Time Off401k Company MatchFree Basic Life InsuranceTravel DiscountsCommuter Transit and Commuter Parking BenefitsEmployee Assistance and Wellness ProgramEducational/Professional DevelopmentReferral Bonus ProgramWork Environment and ContextWork schedule varies and may include working on holidays, weekends and alternate shifts.Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.What We BelievePeople Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us :
HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Keywords: Courtyard by Marriott Boston Brookline, Brookline , Guest Service Agent, Sales , Brookline, Massachusetts