Full Time Customer Service Representative Brookline

Company: Entreprise Holdings
Location: Brookline
Posted on: October 15, 2020

Job Description:

Overview Enterprise Rent A Car in Brookline is excited to announce an opening for a Full-Time Customer Service Representative! The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Sr. CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in this busy operation. The starting rate of pay is $16.00/hour. A comprehensive benefits package is available including medical, dental, and vision insurance, paid vacation time and paid holidays, profit sharing, and 401(k) with company match. The required full-time schedule is Monday, Thursday, & Friday from 7am-6pm and Saturday & Sunday from 8am-1pm. A 1 hour break will be given each Monday, Thursday, & Friday worked. As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today and every day the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here. Responsibilities * Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone * Meet and greet customers in a friendly and timely manner * Initiate rental contract based on customer reservations or on-the-spot need * Provide directions and general assistance * Assist to assess condition of rental upon return * Process returns, check-ins and exit kiosk transactions * Understand and communicate rental terms and conditions, vehicle features and other services * May sell optional protection products, upgrades, fuel options and other additional equipment * Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance * Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications * Must be at least 18 years old * High School Diploma or GED required * Must currently have a valid US driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. * Must have at least 1 year prior customer service retail or administrative support experience * Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future. * Must have no drug or alcohol related convictions within the past 5 years * Apart from religious observation, must be available to work Monday, Thursday, & Friday from 7am-6pm and Saturday & Sunday from 8am-1pm

Keywords: Entreprise Holdings, Brookline , Full Time Customer Service Representative Brookline, Sales , Brookline, Massachusetts