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It Technician I

Company: Hoppe
Location: Brookline
Posted on: November 22, 2022

Job Description:

Summary:Working under limited supervision, the IT Technician I has responsibility for various information technology task such as troubleshooting and upgrades, will be primary and escalated support for troubleshooting tickets, office application support, PC support, virus removal and various IT related task. Support Windows Server and Desktop environment and support various network switching/firewall, and cyber security support.Essential Duties/Responsibilities:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Duties:Monitor and respond quickly and effectively to support requests received through IT helpdesk system using remote assistance, phone or email to resolvePerform remote troubleshooting through diagnostic techniques and asking pertinent questionsProvide escalated support for tier I support staffDetermine the best solution based on the issue and details providedWalk through the problem-solving process and creating step-by-step training material for solutionsDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in IT ticketing systemFollow-up and update ticket status and informationPass on any feedback or suggestions to the appropriate internal teamIdentify and suggest possible improvements on proceduresEducation/Qualifications:3-5 years of technical education or experience in a similar industryDemonstrate initiative and exhibit strong interpersonal and collaborative skills.Detail oriented and organized, with ability to work at a high level of accuracyFamiliar with ERP systems and intermediate skill level with Microsoft OfficeExcellent written and verbal communicationWork Setting:General office setting with typical moderate noise levels in a temperature-controlled environment. Operates office equipment (computer, fax, copier, phone) as required to perform essential job functions.Precinmac is an Equal Opportunity Employer committed to maintaining a working environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.

Keywords: Hoppe, Brookline , It Technician I, Professions , Brookline, Massachusetts

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