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IT Support Technician

Company: Hemmersbach Nordamerika
Location: Brookline
Posted on: June 20, 2022

Job Description:

IT Onsite Technician- Your Benefits -Dental insuranceFlat hierarchiesHealth insuranceInternational environmentJob with purposeMentor programOnboarding programTrusted working hoursYour skills

  • Level 2 support
  • Ideally background as IT-engineer
  • English skills
  • Servers, Routers, and Storage
  • CommunicationYour TasksThe Onsite Technician is a responsible role based on extensive expert knowledge and experience in direct customer service which is the core of our business. They carry out work for various customers by directly visiting their sites or being permanently assigned to a specific customer at their site and providing relevant technical assistance. They ensure that the delivery of services is in accordance with SLAs and project requirements, that no over-delivery is done and work is logged in appropriate systems. Main responsibilities:
    • Handle service support requests & incidents
    • Asset management & coordination
    • Detect faults and provides efficient and effective solutions
    • Ensuring all work is delivered consistently and in accordance with scope of work
    • Have a full awareness of service level KPI's and deliver in accordance with these under guidance of the Service Delivery Manager
    • Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which also meets the business goals
    • Work in accordance with suppliers and customer's rules and regulations for the purposes of health and safetyBe part of usHemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids' Family and Hemmersbach Climate Force. That's why Hemmersbach is The Social Purpose IT Company.

Keywords: Hemmersbach Nordamerika, Brookline , IT Support Technician, Professions , Brookline, Massachusetts

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