Head of HSB CRS & Claims IT

Company: Munich Re
Location: Hartford
Posted on: May 3, 2025

Job Description:

We're adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients. We will consider a range of experience for this role and the offer will be commensurate with that.The CompanyAs a member of Munich Re's US operations, we offer the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance brand. Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive - from traditional reinsurance coverages to niche and specialty reinsurance and insurance products.The IT Manager Sr will oversee the CRS business & Guidewire Application Product teams while supporting the delivery of strategic business and IT initiatives. Partnering with both the CRS and the Claims Senior Leadership, they will be responsible for the creation and continuous evolution of the respective application roadmaps and strategies supporting the CRS and the Claims business units, ensuring IT solutions are fully aligned with the overall business goals, key stakeholders, and customer expectations.In partnership with the supporting IT cross-capability teams, they will use advanced technology to deliver innovative and cost-effective solutions that maximize customer value. The IT Manager Sr will embrace standard methodologies, including agile, and place a high value on the various application development and support practices such as application performance efficiencies, process improvement, and test-driven development. The IT Manager Sr is keenly aware of the current and future technology direction of the industry and aligns strategies with those evolving landscapes.Your Job includes:

• Managing product teams associated with both the CRS and Claims application portfolios (strategic and legacy applications).
• Applying performance management practices, including continuous conversations, and communicating performance to individuals to address issues. Actively identifying training opportunities to grow individual and team capabilities.
• Working with IT Security and Risk to ensure solutions implemented across the US are in security compliance, ensuring identified vulnerabilities are addressed in a timely manner, and the currency of underlying software, operating systems, etc. are a part of solution road maps.
• Collaborating with both internal and external partners to provide solutions that promote and support the Business and IT strategy, defining the solution in alignment with the business vision, strategy, roadmap, and overall company goals.
• Collaborating across GSI IT teams of Solutions Architecture, Data, and Project Management to ensure effective software delivery for all GSI development needs.
• Handling incident escalations as part of the Overall Incident Management Process, including being a member of the Emergency Change Review Approval team.
• Providing technical leadership and oversight into all major development projects within the entity.
• Steering initiatives to harmonize and standardize the global IT Business Solutions model to provide a consistent approach to software development, dev/ops, and implementation.
• Managing the overall financial budgets, forecasts, and allocations for the respective application portfolio.
• Partnering with applicable Business divisions to align technology roadmaps supporting the business strategic direction.
• Engaging and collaborating with GSI SR IT Management on overall GSI IT strategic direction.
• Working with regional and global IT towers of Enterprise Architecture and Infrastructure to ensure standardized tooling and processes are used.
• Managing the sourcing activities for the designated area of software development, including the review and development of RFP, RFQ, and RFI packages.
• Negotiating terms and conditions and pricing for final purchase agreements and contracts.
• Ensuring that the designs of application solutions are secure and will fit within the patterns set by Enterprise Architecture.
• Helping to assure that Munich Re is in compliance with all applicable federal and state regulations.Education and Experience
  • Bachelors in Computer Science or equivalent.
  • 10+ years of experience in building/leading/developing/working in a software development setting.
  • 7+ years of experience working within the primary insurance industry.
  • 4+ years of experience in Guidewire software development.
  • Understanding of product models.
  • Working experience of integrations in Guidewire products (ClaimCenter, PolicyCenter, BillingCenter, Jutro).
  • Working experience Guidewire using Webservices, SOA, Plug-ins, Messaging, API, EDGE API, and associated technologies.
  • Experience with API management and development.
  • Exposure to Cloud Infrastructure and Services.
  • Experience with large scale transformation projects.
  • Experience in managing a team of onsite and remote (Global) resources required.
  • Highly result-oriented and structured.
  • Very good command of English, both spoken and written.Knowledge and Skills
    • Customer focus with demonstrated customer engagement skills (relationship/team builder).
    • Consulting and collaborative working style creating a culture of accountability and sharing.
    • Strong problem-solving, analytical skills, and attention to detail.
    • Works well within a collaborative team setting.
    • Excellent communication and presentation skills with the ability to communicate across all levels of the organization and simplify complex concepts and issues.
    • Ability to work in a global, demanding environment, dealing with ambiguity.
    • Ability to work independently and manage multiple tasks effectively.
    • Providing leadership in the development of strategy and execution of the roadmap.
    • Ability to provide guidance and leadership for effective and successful delivery of technology-enabled applications, products, and services.
    • Strong knowledge of tools, methodologies, and procedures in an agile framework.At Munich Re US, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued, and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Keywords: Munich Re, Brookline , Head of HSB CRS & Claims IT, Other , Hartford, Massachusetts