Patient Access Representative
Company: Beth Israel Lahey Health - Non Executive
Location: Burlington
Posted on: April 17, 2024
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Job Description:
When you join the growing BILH team, you're not just taking a
job, you're making a difference in people's lives.
Job Type:
RegularScheduled Hours:
40Work Shift:
Day (United States of America)Working in Patient Access and as a
member of the Beth Israel Lahey Health (BILH) System Services team,
you can have a career that allows you to grow and advance while
making a difference in people's lives. We use a coordinated
approach to delivering administrative and operational services
across our entire healthcare system. By leveraging resources across
the organization, we're able to provide high-quality, high-value
care to the patients and the communities we proudly serve.
The Patient Access Specialist plays a critical role at BILH and
Lahey Hospital & Medical Center as the first point of contact with
our patients. Extensive training including Epic Electronic Medical
Record (EMR) is provided. Our team works in a fast-paced,
collaborative environment, helping our patients navigate their
health care journey.
Positions available in Burlington-Mon-Fri, 8-4:30PM (Other shifts
include 7-3:30, 7:30-4PM, and some evening and weekend shifts
available). Most positions are on site in Burlington with some
hybrid (on site and remote schedules) available.
Departments include: Registration and Scheduling (reg and sched),
Call Center, Admissions and ED registration. Most positions are
full time, but we have part time and per diem shifts available
too!Job Description:
Positions available in Burlington-Mon-Fri, 8-4:30PM (Other shifts
include 7-3:30PM and 7:30-4PM and some evening and weekend shifts
available). Most positions are located on site in Burlington, MA
with some hybrid (on site and remote schedules) available.
Performs a variety of functions to support an accurate, safe and
customer-focused patient access process. Ensures that all proper
patient financial and demographic information is obtained and
processed so BILH and LHMC is fully reimbursed for clinical
services provided. Handles patient questions and requests
accurately and efficiently, ideally with first call resolution, or
by making appropriate referrals to other departments, based on the
original purpose of the question and any other questions or
requests subsequently disclosed by the patient. Ensures that the
patient experience in accessing healthcare at LHMC is efficient and
welcoming, and that patient confidentiality is respected and
patient safety is preserved.
Minimum Qualifications:
Education:
High school degree or equivalent
Experience:
Prior experience in a business setting providing customer service,
while simultaneously processing and verifying electronic
demographic, financial or other business-related information and
data.
FLSA Status:
Non-ExemptAs a health care organization, we have a responsibility
to do everything in our power to care for and protect our patients,
our colleagues and our communities. Beth Israel Lahey Health
requires that all staff be vaccinated against influenza (flu) and
COVID-19 as a condition of employment. Learn more about this
requirement.
More than 35,000 people working together. Nurses, doctors,
technicians, therapists, researchers, teachers and more, making a
difference in patients' lives. Your skill and compassion can make
us even stronger.
Equal Opportunity Employer/Veterans/Disabled
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Keywords: Beth Israel Lahey Health - Non Executive, Brookline , Patient Access Representative, Other , Burlington, Massachusetts
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