Patient Services Representative

Company: Boston Vision
Location: Brookline
Posted on: March 18, 2023

Job Description:

Company Description - Boston Vision is an academic private practice, at the vanguard of eye care and patient service. - Since founding Boston Vision in 2000, we have relentlessly pursued both improvement in patient experience and innovation in academic medicine. This stems from our philosophy that only through dedicated emphasis on both scientific pursuit and patient satisfaction can we deliver the best possible medical care. - Job Description - Boston Vision is seeking to hire an enthusiastic and motivated administrative professional to serve as our Patient Services Representative. Under the supervision of our Patient Services Manager, the Patient Services Representative serves as the first point of contact for the practice. The Patient Services team work diligently to provide the highest quality of service by assisting patients with scheduling appointments, maintaining patient records, tending to incoming phone calls, as well as checking patients in and/or out of their appointment. Additional essential functions include but are not limited to:

• Greet and welcome all patients upon arrival
• Check patients in, verify personal information (name, address, insurance)
• Take and balance copays and batches -
• Maintain a current understanding of insurances
• Process mail, faxes, and scans -
• Other duties as assigned In addition to having an exceptional customer service skill set, the role of Patient Services Representative has a strong emphasis on being detail oriented as well as having the ability to practice effective communication, multitask, and problem-solve as needed. Additional Information - Boston Vision currently has 6 locations in the Metro-Boston area. We ask our staff to be open to assisting in other locations as the business demands. Additional mileage is reimbursed as a travel expense. Strong candidates should have the ability to provide situational leadership, exceptional diplomatic communication skills, and experience in handling difficult customer situations. Must be a positive and professional team player. - Who is ideal for this position? Motivated individuals looking to build a career in healthcare. Those who join enjoy the administrative aspect of the job and the experience of interacting with patients. Many have gone on to successful medical careers through Medical, Osteopathic or PA schools. Our doctors routinely support applications from our staff to various institutions through personal or written letters of recommendation. - Position Type and Expected Hours of Work - This is a full-time, exempt position. Days and hours of work vary according to the business demands. - Work Environment This role operates in a professional medical office environment routinely using standard office and clinical equipment such as computers, telephones and testing equipment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this role. Responsibilities and activities may change at any time with or without notice. Powered by JazzHR

Keywords: Boston Vision, Brookline , Patient Services Representative, Other , Brookline, Massachusetts