Desktop Support II
Company: Sigma Inc
Posted on: June 24, 2022
Job Description2765 Desktop Support , Brookline, MA 5 Months
Contract Sigma Systems Inc is looking for an IT and desktop support
specialist to work full time, onsite at a large university in the
Boston, MA area. This is not a manager role, but is perfect for
someone who has been a level II and is ready to move to next level
of mentoring, coaching, and leading projects.Summary: We are
seeking self-motivated, critical-thinking, hardworking technology
professionals to join the ranks on our highly dynamic diverse team.
Individuals will have the opportunity to serve as a liaison between
the Boston University community and Information Services &
Technology, demonstrating technical expertise to assess business
needs and advocate for and implement technology solutions.
Individuals will provide end-to-end technology support to our
clients and corresponding communities by building positive
relationships and establishing themselves as the point person in a
constantly evolving technology driven world. The ideal candidate is
one that values the client experience above all, is inventive,
adaptable, is team oriented, and ensures technology works for the
client, not the other way around.Responsibilities Advocating for
our client's technology needs! Participating in multiple service,
platform or project teams as specialist, technical lead, client
lead and/or project lead/manager. Acting as an application
administrator or backup for multiple services. Operating,
maintaining, diagnosing and providing expert level support for a
wide variety of areas on the Charles River and Fenway Campuses
including: client/desktop systems administration mobile devices
specialized database management client-server solutions project
planning and implementation web-based solutions ongoing needs at
the software and hardware level Focus is on consistently providing
outstanding support through collaboration with our faculty, staff,
and researchers to update and improve business processes using
Information Technology solutions. This position may entail being on
call and working evening, weekend and/or holiday hours, as needed.
Perform additional duties as required.Requirements 1-3 years'
experience in a related technology environment. Bachelor's Degree
in related field is preferred. Technical Expertise: Demonstrable
experience with diagnosing both Windows and macOS issues required.
Must be able to diagnose software, hardware and basic network
issues. Preferred experience with Active Directory, group policy,
and server administration skills including monitoring performance
and file permissions. An understanding of restricted use data is
required. Should be comfortable with installing, configuring and
upgrading Windows and Mac applications, various specialized
applications, peripherals, and mobile devices. Knowledge of TCP/IP
LAN/wireless networking principles and application protocols, i.e.
HTTP, HTTPS, SMTP and FTP. Experience with WordPress and web site
content management and development. Experience with a variety of
tools commonly used in a complex enterprise environment including
but not limited to ticketing, remote assistance, asset management,
image and deployment, patching, backup and restore, Endpoint
protection, and various native and centrally managed encryption
solutions required. Must be able to lift moderately heavy equipment
(up to 50 pounds). Must hold a valid driver's license. Must follow
procedures and keep accurate records of incidents and requests
while working in the field. Strong writing and organizational
skills required. Demonstrate patience when problem-solving complex
technical issues, over remotely or in person, with diverse clients.
Learn and support new technology quickly. Must possess good
interpersonal communication skills. Strong customer service skills
are vital. Energetic, self-directed, motivated and professional
individual who thrives in a fast-paced, dynamic environment.
Interact with all levels of an organization in a professional,
diplomatic, and tactful manner. Work well with external vendors.
Work well with both primary and dotted line reporting. Work
efficiently in multi-functional teams and/or inventively and
independently as an individual. Must possess the ability to work
autonomously and retain control in constantly evolving situations.
Must possess a high level of independent decision making. Partially
Keywords: Sigma Inc, Brookline , Desktop Support II, Other , Brookline, Massachusetts
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