Desktop Support (BlackRock)

Company: Stefanini
Location: Brookline
Posted on: June 17, 2022

Job Description:

DescriptionThe Executive Service Desk team is the front-door to IT support and the first line employees will interact with. It is responsible for the quick and concise logging of client support tickets and they have the ability to reset passwords and perform fixes as per the Service Desk knowledgebase articles. Excellent communication skills and telephone manner are essential for the role along with being able to empathize and understand employee needs.ResponsibilitiesProvide swift and professional telephone IT supportPerform analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutionsUtilize the ticket management system to record, update and resolve tickets from clientsUpholding procedures for logging, reporting, and statistically monitoring Service desk operationsWrite technical support and client documentation in form of Knowledgebase articlesMeet or exceed expected customer service levelsOther duties as assigned by the Service Desk Support ManagerWindows / MAC SupportResolve Hardware / Software issuesExperience with VPN, Soft Phones, Remote Desktop, VDIAsset Tracking / Inventory Management Key CompetenciesExcellent proven track record supporting clients in a financial environmentExcellent proven customer service based approachGood written and verbal communication skillsGood time management skillsAble to work in a high pressure environmentStrong organizational and analytical skillsAbility to work autonomously and within teamFlexible and proactive with a "will do' attitudeDemonstrable desire to achieve

Keywords: Stefanini, Brookline , Desktop Support (BlackRock), Other , Brookline, Massachusetts