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Coordinator, Client Services Hospitality

Company: Boston Red Sox
Location: Brookline
Posted on: June 17, 2022

Job Description:

POSITION OVERVIEW: The Client Services Hospitality Coordinator position will serve as the primary point of contact within the organization for Fenway Sports Group limited partners fulfilling all requests for exclusive amenities, hospitality, charitable giving, ticket sales and guest experiences at MLB, Red Sox and Fenway Park events. In addition to partners, this position will assist with all primary functions of client services including administrative support, Dell Technologies level services as well as involvement with all aspects of the client services department.

RESPONSIBILITIES: Manage, track and fulfill ticket requests for home and away games.
Manage and oversee all aspects of Partner's Suite and day of game Suite as it relates to ticket access, game day and non-game day event operations, food & beverage, hospitality, facilities and staffing.
Manage Aramark relationship to ensure proper standard and overall operation of Partner's Suite. Manage food budget, communication with suite attendants on game days.
Communicate all information regarding upcoming events, concerts, general Fenway Park information & conduct various types of daily correspondence ensuring accurate and timely response.
Game day duties include hosting suite in game, facilitating tours, parking, reservations elsewhere in ballpark, book trophy and mascot appearances.
Manage internal requests as it relates to the partners suite, and partner's availability.
Communicate effectively with partners assistants.
Ability to work cross-functionally with various departments.
Track all contact and relevant information using tracking systems.
Plan travel logistics for Partner related trips (Spring Training, Postseason games, events, etc).
Maintain hotel room blocks, assignments, and submit rooming lists
Oversee and plan all aspects of MLB Postseason for Fenway Sports Group limited partners including budget, travel, hotel contracts, hospitality, ticketing and onsite logistics.
Assist with client services overall hospitality, events and ticketing-related needs.
Administrative support as necessary for the department, heavy calendar management, coordination of logistics for internal and external meetings, management of travel arrangements and expense reports.
Additional administrative duties: parking passes, credentials, gift bags, charitable contributions, mailing lists, media guide updates, etc.

Ability to be thoughtful, personable and proactive in providing assistance to all Partners with the highest level of customer service and hospitality
Ability to handle sensitive information with a high level of confidentiality and discretion
Self-motivated team player
Strong customer satisfaction orientation
Acute attention to detail, high level of organization and ability to efficiently multi-task
Prior work experience within a fast-paced and frequently changing environment
Must maintain a professional appearance and phone demeanor
Must be able to travel, work evenings, weekends, and holidays as needed
Proficiency with MS Office, Salesforce and ProVenue preferred

The Red Sox (or FSM) requires proof of being up-to-date on COVID-19 vaccination as a condition of employment, subject to applicable legal requirements. Up-to-date means having received all recommended COVID-19 vaccination doses in the primary series and a booster dose(s) when eligible, per CDC guidelines.

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.

Keywords: Boston Red Sox, Brookline , Coordinator, Client Services Hospitality, Other , Brookline, Massachusetts

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