Desktop Support Specialist
Company: RED KNIGHT SOLUTIONS, LLC
Location: Brookline
Posted on: June 17, 2022
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Job Description:
Red Knight Solutions is currently seeking 8 Desktop Support
Specialists in Boston MA.This is a 9-12 month project. The pay will
be $18-20(W2). Our mission is simple: we want to partner with you
to find the right position for your future. Our SWAT team approach
is based on our ability to align your expertise with our clients'
needs to forge long-lasting partnerships. Our client is seeking a
Desktop Support Specialist that performs tasks related to the
repair of a variety of technology-based products typically
associated in an end-user computing environment. The ideal
candidate MUST HAVE 3+ Years Experience in performing basic and
moderately complex troubleshooting and repair activities, typically
associated in an end-user environment, including but not limited to
PC's, desktops, laptops, tablets and printers., if this is you,
then keep reading and apply! Desktop Support
Responsibilities:Provide support to client identified VIPsResponds
to change management requests including installing new PC
equipment, providing end-user desk side support and other related
activities.3+ Years Experience Performing Install/Move/Add or
Change (IMAC) activities.Perform all assigned desk-side support
activitiesDisplay outstanding technical and professional services
skills at all timesMeet - established customer service satisfaction
levels and other operational/customer service metrics as outlined
in established guidelinesProactively communicate with the end-user
and service desk personnel regarding arrival times, repair time
estimates and status of the repairUnderstands and follows all
documented service operations policies and
procedures.RequirementsMaintain all required OEM Certifications as
directed by Management3+ years experience relevant software and
hardware systemsUnderstanding of ITIL methodologiesA+ certification
is desiredThis position requires proof of vaccination
Keywords: RED KNIGHT SOLUTIONS, LLC, Brookline , Desktop Support Specialist, Other , Brookline, Massachusetts
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here to apply!
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