Design Shop Order Coordinator
Company: Serena & Lily
Posted on: January 8, 2022
DESIGN SHOP ORDER COORDINATOR, CHESTNUT HILL
The Design Shop Order Coordinator will play an essential role in
the management of Design Shop communication and issue resolution as
well as customer service maintenance. The role will act as a
liaison between Home Office and Design Shop teams and report
directly to the Retail Operations Coordinator. The position
requires a mindset of customer service and superb interpersonal
- Monitor and communicate order status updates to the sales team
(including availability issues and backorder notifications).
- Partner with Retail Operations to complete required order
- Monitor and reconcile order payment issues.
- Partner with Retail Support on delivery challenges
- Partner with Customer Care in regard to order consolidation
- Process COM and Custom Upholstery Orders.
- Manage Inventory Dashboards (order fulfillments).
- Any other tasks and responsibilities as assigned by
ESSENTIAL SKILL REQUIREMENTS:
- Solid communication and interpersonal skills
- Willingness to ask questions and seek solutions; a self
- Microsoft Windows proficiency, especially Word and Excel
- 1-3 years of retail experience, interiors/home furnishings
field preferred or 1-3 years as a Store Associate at Serena &
- Inventory management or warehouse experience preferred
- Ability to work in a team environment
- Strong sense of personal style
ESSENTIAL PHYSICAL REQUIREMENTS:
- Ability to process information and merchandise through computer
system and POS system.
- Ability to communicate with associates and clients.
- Ability to read, count and write to accurately complete all
- Ability to freely access all areas of the store including
selling floor, stock area, and register area.
- Ability to operate and use all equipment necessary to run the
- Ability to climb ladders.
- Ability to move or handle merchandise throughout the store
generally weighing 0-50 pounds.
- Ability to work varied hours/days to oversee store
Keywords: Serena & Lily, Brookline , Design Shop Order Coordinator, Other , Brookline, Massachusetts
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