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Patient Services Coordinator

Company: XRHealth
Location: Brookline
Posted on: November 22, 2021

Job Description:

Under supervision of the Clinic Director, the patient services coordinator will be responsible for all front desk duties in relates to the day-to-day functionality of our outpatient virtual clinic. The Patient Service Coordinator is expected to provide excellent customer service to both internal and external customers. Responsibilities includes but not limited to:+ Verification of patient information:+ Making sure enrollments forms are complete+ Collect patients' insurance information and document in EHR+ Collect patients' referring MD information+ Collect patients' full demographic information+ Verification of patient's eligibility and benefits+ Educate the patient about the patient journey and next steps, including guidance on the company's product and it's components.+ Obtaining prior authorization/PCP referral when required.+ Maintain constant communication with the clinicians+ Follow up with patients who did not show up to their appointments+ Making sure all patients are scheduled for follow ups appointments.+ Fax Plan of Care to the referring physician and follow up on receiving it back.+ Confirm appointments 24 hours prior via phone call.+ Answer all telephone calls and patient inquiries for the clinic in customer service oriented, professional manner and direct as appropriate, taking detailed and accurate messages when necessary.+ Maintain clinician schedule- Schedule all available appointment slots accurately and in accordance with established clinic-specific guidelines Skills/abilities/competencies required:+ Bachelor's degree preferred.+ Excellent customer service and communication skills+ Highly organized and attentive to details.+ Can work well individually but in a team as well+ Adjust easily to changes+ 2-3 years of experience in an outpatient clinic is a must, rehabilitation is preferred.+ Knowledge of health insurance terms and regulations+ Comfortable with technology and new applications Powered by JazzHR

Keywords: XRHealth, Brookline , Patient Services Coordinator, Other , Brookline, Massachusetts

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