Applications Administrator

Company: Mass General Brigham(phs)
Location: Brookline
Posted on: November 12, 2021

Job Description:

About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Receiving general direction from the Senior Manager/Director, Enterprise Applications, the Administrator - Applications is responsible primarily for the management and support of all aspects of the MI2 and OneView applications. This includes but is not limited to the Picture Archiving and Communications System (PACS), Diagnostic Reporting, Workflow Orchestration (WFO) and other related applications.

This individual will work closely with multiple teams within MI2, Enterprise Medical Imaging (EMI), Imaging Departments at PHS entities, Partners eCare, and Partners IS. This includes a 24/7/365 customer service approach and off-hours coverage. He/she will work closely with the MI2 Project Management Office (PMO) and may participate in multi-functional and cross-organizations project teams. Project teams may be comprised of vendors, MI2 application and system support teams, as well as operation managers and line personnel.

PRINCIPAL DUTIES AND RESPONSIBILITIES

The Administrator - Applications role includes, but is not limited to:

Human Capital Management:

• Demonstrating 'Customer Service' philosophy when interacting with employees and business partners.
• Collaborate and communicate effectively with colleagues, and other hospital personnel, to facilitate day to day operations as well as furthering the educational mission of Partners e.g. Service Desk, PMO, Systems/Infrastructure, DevOps, Service Implementation and other MI2 teams as well as Partners IS and Partners eCare.
• Participate in 24/7/365 on-call rotation in close collaboration with MI2, Enterprise Medical Imaging (EMI), Imaging Departments at PHS entities, Partners eCare, and Partners IS.
• Attendance at tradeshows and conferences relevant to the position (e.g. RSNA, HIMSS and SIIM) as deemed necessary.
• Attends and participates in Departmental/Hospital meetings.
• Attends seminars and training sessions necessary to maintain appropriate level of professional competence.
  Business Process Management:
  
  • Demonstrate a clear understanding of the Enterprise imaging operating model and the interdependencies between supported applications and other relevant mission critical systems.
  • Process-flow Mapping - Mapping for primary business operations mode (Registration, Ordering, Scheduling, Image Acquisition, Image Viewing, Diagnostic Reporting and Viewing, Billing, Management, Reporting and Viewing)
  • Workflow Mapping - Role based mapping for primary business end-users (Administrative, Technologists, Radiologists)
  • Data Mapping - Mapping data within and between primary business systems/applications.
  • Prepares reports on all aspects of MI2 and OneView applications for managers and division administration as appropriate or directed.
  • Conduct quarterly analysis of all relevant Service Requests with goal of discussing/mitigating/remediating major issues.
  • Lead the effort to define and deploy standard operating procedures as it relates to the administration, support and maintenance of:
    • MI2 and OneView applications
    • Integration between applications
    • Scheduled and Unscheduled Downtime
    • Communication with users
    • Disaster Recovery
    • Ensures all Department, Hospital, JC, and OIG compliance guidelines are met.
      Systems / Application Management:
      
      • Testing - End to end testing of process flows, workflows and data flows. Develops, maintains and executes QC/validation test plans associated with upgrades of MI2 and OneView applications.
      • Training - Educating and/or coaching colleagues and end-users on process flows, workflows and data flows. Provides user training for MI2 and OneView applications. Train the trainer approach
      • Work closely with the EMI Systems/Infrastructure Managers to ensure the smooth running of the underlying architecture associated with MI2 applications and OneView platform components e.g. application, database, web, tablets, interfaces, integration, storage subsystems, and disaster recovery systems.
      • Participates in the monitoring, maintaining, upgrading and/or re-engineering of MI2 and OneView related interfaces.
      • Provide support in the event of technical issues or problems associated with MI2 and OneView applications and/or their subcomponents.
      • When necessary the escalation of issues to vendors and EMI Systems/Infrastructure Managers.
      • Monitor Service Requests generated for MI2 and OneView applications and/or their subcomponents to ensure timely responses, communication and closure of all requests.
      • Performs other functions as required and/or assigned.
        Project Management:
        
        • Responsible for communicating to project sponsors, stakeholders, team members and Imaging Leadership all relative project information.
        • Incorporates standard deliverables for 'People', 'Process' and 'Technology' components for every project.
        • Owns the development, management and execution of all project plans and schedules.
        • Identifies, escalates and manages project risks and issues to resolution.
        • Responsible for project administration to include but not limited to, scheduling meetings, reserving conference rooms and conference dial in numbers, creating and distribution of agendas, meeting minutes, schedules, risk/issues logs and status reports.
          Enterprise Medical Imaging Informatics (MI2) provides direct support for hardware, software, network and project management to all Partners locations. The team also provides support to referring physicians, affiliated hospitals, and outside physicians worldwide. In addition to support and services, the team also coordinates with departments at other Partners affiliated hospitals and with various Partners IS teams.
          
          Qualifications
          SKILLS & COMPETENCIES REQUIRED:
          
          • Ability to carry out position with high degree of customer service, communication, teamwork, and timeliness.
          • Must be able to work effectively with diverse groups of people.
          • Outstanding business process analytic skills
          • Excellent written and verbal communication skills
          • Familiarity with Radiology Information Systems (PACS, RIS, VR) in general and industry standards such as HL7 and DICOM communication.
          • Strong technical and general IS skills, including hardware, software, personal computers and networking.
          • Skill and experience in IS project planning, SDLC - System Development Life-Cycle, implementation and performance analysis essential.
          • Ability to work well under pressure and on concurrent, multidisciplinary projects.
          • Proficiency in office automation systems i.e. Windows OS, MS Office, etc.
            
            EEO Statement
            Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.by Jobble

Keywords: Mass General Brigham(phs), Brookline , Applications Administrator, Other , Brookline, Massachusetts