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IT Desktop Support Technician II

Company: CompuCom
Location: Brookline
Posted on: September 12, 2021

Job Description:

CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency.


CompuCom enables our clients to focus on what matters most – their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following role: IT Desktop Technician II

This is an on-site role in Marlborough, MA 01725. The pay rate is $25/hour.


Candidate maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Network connection issues, track network connections back to network switches. Escalates problems and issues to a higher level of support if unable to resolve them. The candidate represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates. Interacts with customers, responding to routine technical questions or requests for information.

  • Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction
  • Has a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
  • Dependability; both to get work done independently, and for atttendance for availability to work scheduled hours. 

Work Hours M-F 8 am-5 pm EST, no on-call.


Candidates should have 3-5 years’ experience supporting PC Hardware and software, however a minimum of a year in desktop support would be required.


CompTIA A+ preferred, but not required

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Keywords: CompuCom, Brookline , IT Desktop Support Technician II, Other , Brookline, Massachusetts

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