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Scheduling Coordinator - FT

Company: Hebrew Senior Life
Location: Brookline
Posted on: June 9, 2021

Job Description:

Position Summary:

The Area Coordinator is responsible for scheduling, supervising, and coordinating the care delivered to clients by the paraprofessional staff in the Personal Assistance Department.

Position Responsibilities Include:

  • Communicate with all staff in a manner that conveys respect, caring and sensitivity.
  • Schedules and coordinates paraprofessional employee time utilizing the client information system; ensures client coverage; respect client choice; recognize changes in client status or condition;
  • Relay any all client issues and changes to appropriate person i.e. Director Personal Assistance, nurse, ASAP, and other payers in accordance with specified procedures.
  • Communicate with field staff the importance of timely, accurate communication of ALL changes pertaining to client status, schedules, etc;
  • Communicates schedules and any changes in schedules to appropriate parties, including ASAP case managers, clients, family members, Home Health department and other referral sources;
  • Daily maintains accurate and up to date schedules in the client information system;
  • Checks daily the state authorization system (currently Mediware) for changes in consumer status i.e. suspensions, resumptions, increases and decreases in authorized units of service.
  • Initiates and maintains documentation for all changes to the schedule, including to whom the change was communicated;
  • Processes payroll weekly; verifies incoming time sheets for accuracy; makes changes to the schedule accordingly; monitors mileage and travel time;
  • Reviews monthly ASAP and other billing to assure all services that have been delivered are in accordance with the authorization provided by payer
  • Ensures that workers are where they are scheduled to be by conducting random phone call checks;
  • Initiates and maintains documentation of any employee issues, i.e. arriving late, leaving early, no shows, etc.; brings issues to the attention of the Director of Personal Assistance;
  • Schedules PCA and HHA orientations with Field Supervisor, RN and Home Health Department
  • Works with compliance clerk to ensure that in-service and medical requirements of staff are met and personnel files are updated;
  • Promotes excellent customer service designed to grow the business
  • Participate in and support quality improvement programs.
  • Perform other duties as required or directed.
  • Directly responsible for monitoring Provider Direct, including checking for authorizations for hours of recently ordered services, suspensions, resumptions, increases and decreases.
  • Assist with Payroll processing: Record all time sheets that have arrived, begin processing any timesheets received from workers not on CellTrak. Responsible for the management of CellTrak devices and inventory of CellTrak devices (changing of Passwords). Perform software updates for workers, as requested.
  • Directly responsible for reviewing CellTrak Alerts and visit verification daily.
  • Track Care Plan Update visits (HHA, PC/HMK)
  • Collaborate with Field RN Supervisors to ensure compliance with quarterlies and Care Plan update visits

Qualifications and Experience:

  • High School Diploma;
  • Two (2) years experience in Homecare or similar environment;
  • Computer literacy with ability to manage scheduling functions of client information system;
  • Basic knowledge of Microsoft Office Suite, including Outlook.
  • Bilingual Russian-English helpful.

Hebrew SeniorLife is an equal employment opportunity employer. All employment decisions are based on merit, qualifications, and competence and not influenced or affected by race, color, religion, age, gender, national origin, ancestry, marital status, military status, veterans status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local law.

Keywords: Hebrew Senior Life, Brookline , Scheduling Coordinator - FT, Other , Brookline, Massachusetts

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