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DIR Market

Company: Service Corporation International
Location: Brookline
Posted on: June 9, 2021

Job Description:

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!


Grow/Maintain Market Share

  • Coach and support teams to develop/maintain customer and community relationships and gain/ maintain market share
  • Develop and implement market-level marketing and revenue initiatives
  • Develop plans, strategies and methods for accomplishing revenue-building objectives in markets/locations
  • Share best practices and management techniques
  • Translate strategies into tactical plans for Market Managers to execute
  • Monitor customer satisfaction results and develop strategies to address issues

Business Planning/Expense Management

  • Evaluate and bring forward all new business ventures, growth and market dominance opportunities
  • Direct and lead financial/budget planning efforts for the markets in area of responsibility
  • Evaluate and manage the operational and financial performance of all locations in the market
  • Conduct operational and financial reviews with Market Managers every period
  • Ensure corrective action and follow-up is taken when required

Staff Management and Leadership

  • Provide leadership and performance improvement through coaching and development
  • Identify skill gaps of current associates and provide on-the-job coaching to ensure they are able to complete all responsibilities
  • Ensure training modules completed in a timely manner
  • Advocate Seamless Service
  • Conduct conference calls and/or Town Halls as needed
  • Maintain regular communication with Management team
  • Clearly communicate daily expectations

Compliance/Health and Safety

  • Ensure that all Company policies and procedures and applicable laws are communicated, enforced and adhered to in all locations in the market
  • Work with Compliance, Human Resources and Legal departments on related compliance and legal matters
  • Ensure that all aspects of services provided are performed to operating standards
  • Stay familiar with content of Company policies and procedures

MINIMUM Requirements


  • Bachelors' degree required
  • Master's preferred


  • 5 years' experience in business development management and strategic analysis or equivalent experience in a related field

Knowledge, Skills and Abilities

  • Strong communication skills, understanding financial statements, management over multiple sites and large geographic area, marketing & merchandising
  • General understanding of strategic planning, project management, task management, empowering and sales management
  • Ability to prioritize and multi-task
  • Understanding financial implications of decisions
  • Adaptable to work with various business entities within a local and enterprise-wide culture


Work Environment

  • Work indoors and outdoors during all seasons and weather conditions
  • Limited amount of local and/or multiple location traveling required
  • Standard business dress is required

Work Postures

  • Sitting continuously for many hours per day, up to 6 hours per day

Physical Demands

  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

  • Working a number of evenings a month
  • Travel up to 25%

Postal Code: 02446

Category (Portal Searching): Operations

Job Location: US-MA - Brookline

Keywords: Service Corporation International, Brookline , DIR Market, Other , Brookline, Massachusetts

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