Case Management Supervisor-Congregate Housing, MON-FRI
Company: Pine Street Inn
Posted on: June 8, 2021
SCHEDULE: 40 hours per week; Monday-Friday 8:30 am- 5 pm or
equivalent, with some flexibility needed for meetings with staff,
neighborhood meetings, and emergency calls. On-call rotation is
Pine Street Inn Housing provides comprehensive residential and
clinical support services to homeless and chronically homeless
tenants. The Supervisor provides administrative and clinical
supervision to the Assistant Case Management Supervisor and a case
management team. The case management team provides supportive
services to tenants in housing connecting tenants with
community-based services with the goal of assisting tenants to
maintain stable housing and achieve their highest level of
self-sufficiency. The Supervisor will oversee a mobile case
management team which provides case management at multiple
residential sites in Boston and Brookline. This position is
responsible for program content including the implementation of
effective best practices (Motivational Interviewing, Comprehensive
Case Management, Harm Reduction, and Trauma Informed Care) and
ensures the provision of high quality case management supports on a
24/7 basis. This will involve hiring, evaluation, training and
support of supervisees; ensuring compliance with licensing and
legal requirements; and communicating key objectives to staff and
ensuring compliance with same. The supervisor will monitor and
ensure staff compliance with lease and recertification paperwork,
mediate issues with tenants, and coordinate the work of this
department with the PSIs Property Management and Facilities
departments, as well as other PSI Departments. The Supervisor also
provides leadership in crisis situations, will carry a cell phone,
and will participate in responding to emergency calls in an on-call
rotating schedule. The individual will be self-motivated, with
solid communications skills, capable of creating policies,
procedures and plans in coordination with the Associate Director.
This position requires a great deal of tact, diplomacy and creative
problem solving in order to maintain our positive working
relationship with our neighbors.
This position will be supervised by an LICSW and therefore may
be used toward supervision hours under licensure requirements.
- 10 years of supervisory experience or equivalent combination of
skills and experience in the substance abuse/mental health
- Valid Massachusetts drivers license in good standing and/or
ability to access public transportation for off-hours and on-call
matters. Candidate will not drive clients.
- Prior experience working with homeless individuals and/or
- Three years direct care experience providing services,
including assessment and service planning, to adults living in the
community with mental illness and/or addictive disorders.
- Ability to lift heavy objects, climb several flights of stairs,
and clean as required.
- Ability to work at a computer for prolonged periods of
- Ability to respond quickly and appropriately in a crisis
- Ability to diffuse/mediate disputes with tenants who at times
are experiencing active addictions, and/or mental health issues and
positively deal with stress.
- Strong, professional organizational and interpersonal
communication skills, including the ability to engage very
vulnerable and disenfranchised individuals and the people who care
- Ability to model teamwork, dialogue, empowerment, healthy
boundaries, time management and other supportive skills.
- Ability to function under pressure in a fast paced human
- Previous open door experience of creatively working with and
problem solving effective ways to meet a diversity of needs of an
at-risk and sometimes non-compliant population choosing not to
engage in services.
- Strong computer skills, including but not limited to use of
management information systems or database programs.
- Highly developed professional ethics to maintain appropriate
- Ability to work independently and as a part of a team.
- Ability to work with legal representatives and testify on
behalf of PSI in court proceedings.
- Training in Motivational Interviewing and the Stages of Change
- Knowledge of and strong commitment to harm reduction
philosophy, principles and practices.
- Experience working with Managed Care Organizations or other 3rd
- Knowledge of landlord/tenant procedures, and/or subsidized
- Experience working with chronically homeless, medically
vulnerable individuals, with tri-morbidities (mental illness,
substance abuse, medically compromised.)
- Familiarity with and commitment to Housing First as a model of
permanent, supported, affordable housing.
- Experience with Trauma-Informed Care.
- Bilingual in Spanish and English.
- Please note - All credentials and licensures will be reviewed
annually as part of the PSI credentialing process. Additionally an
annual CORI review will be conducted for the Supervisor. Acceptable
results of annual credentialing and CORI reviews will be required
of the Supervisor.
SUPERVISOR ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED
- Contributes to the overall integration and success of the
department by being a team player, accepting and offering guidance
as appropriate, participating in PSI activities and trainings as
requested and promoting organizational integration based on the
mission, vision and values.
- Responsible for the administrative and clinical supervision the
Assistant Supervisor of Case Management and of a mobile case
management team; oversees the implementation of evidence-based
practices (Motivational Interviewing, Comprehensive Case
Management, Harm Reduction, and Trauma Informed Care); oversee the
development of individual service plans, and referrals to
community-based support services; monitor case management service
plans and compliance with tenant record-keeping (both paper-records
and the ETO, including but not limited to entering and exiting
tenants, all required assessments, efforts, and referrals.)
- Monitors that all tenants are functioning at their highest
possible level of self-sufficiency.
- Ensures that all tenants are participating in case management
services in accordance with the level of appropriate intervention
via the Phase of Care Assessment tool.
- Observes all policies and procedures related to the health and
safety of the tenants.
- Responsible for regularly scheduled meetings with all staff to
provide supervision and support.
- Works closely with the residential services team and includes
this team in the individual service planning for each tenant.
- Monitors staff compliance with all policies contained in the
Employee Handbook, job descriptions, TB Screening and OSHA
requirements and training attendance.
- Evaluates performance, monitors and addresses any areas which
are not up to acceptable standards and complete annual performance
evaluations on all staff in the department as well as oversee
correction of any deficient areas.
- Works with the residential, facilities and property management
team to ensure timely turnover of vacated rooms, including
completing exit paperwork, inspection and replacement of furniture
as appropriate, and a timely interview of all incoming
- Mediate disputes with and between tenants. Investigate and
follow-up tenant grievances.
- Works closely with the property management team to monitor rent
collection, negotiate payment plans, and represent Pine Street Inn
in court proceedings in accordance with PSH rent arrearage policies
and violations of occupancy agreement and house rules. Work with
PSIs facilities team and property management team to ensure timely
turnover of vacated rooms, scheduling of annual and monthly
inspections. Work with the Property Management Team to coordinate
with new tenant move-ins and completing required paperwork
according to program standards.
- Communicates with tenants that are not complying with their
occupancy agreement and/or house rules; help staff to set
appropriate limits, while making every effort to assist tenants in
retaining their housing and be available to provide assistance and
consultation in all matters relating to tenancy.
- Actively participates in regular team and case conference
meetings with the Associate Director, licensed clinician, case
managers and residential support services team.
- Uphold the rights of all tenants; be continually aware of these
rights and act in accordance with these rights; interact with
tenants in ways which establish a climate of respect for human
- Represents Pine Street Inn and the housing department in a
professional manner in all contacts with neighbors and
representatives of other agencies. And be aware of and responsive
to the concerns of the communities in which this housing is
- Be proactive in taking the opportunity to talk with neighbors
and document and report any such contacts, as well as provide
proper supervision and follow up with tenants regarding their
behavior in our host communities.
- Provides clear, concise and relevant documentation for all
meetings and encounters with tenants, staff, and with other
agencies. Maintains HMIS records in a timely and accurate fashion
and contribute to Annual Progress Reporting when needed.
- Works cooperatively with representatives of all PSI
departments, including but not limited to facilities, property
management, development and external affairs, finance, and human
- Attends all mandatory trainings and other trainings that will
enhance ability to assist tenants in maintaining and enhancing
their quality of life, provide effective supervision of staff and
encourage professional self- development.
- Participates in collaborative networking with PSI programs to
share knowledge and experience and to ensure consistent policies
and procedures; serve as a liaison with external organizations
relevant to the work of this program; work collaboratively with the
General Lodging Clinician to coordinate services through our
relationship with Boston Healthcare for the Homeless Program.
Participate in the collaboration with PSIs Supported Employment
Program ensure that staff are making appropriate referrals and
regularly meeting with WFD staff; oversee the clinical services for
tenants participating in the Community Support Program for those
Experiencing Chronic Homelessness and work closely with the CSP
Coordinator ensuring Managed Care Organizations and Mass Health
compliance; develop and maintain other collaborative partnerships
- Regularly monitor completion of CSP case notes and other
mandatory forms; work with billing staff to ensure billing
information is transmitted in a timely and accurate fashion. Assist
in the continued compliance with state license regulations and
accepted clinical standards.
- Due to emergency or unforeseen program needs, staff may be
temporarily or permanently reassigned to another PSI Housing
program at any given time.
- Be available to Represent PSI and the Supportive Housing
Department in the Housing and Criminal Court system in conjunction
with Supervisory staff.
- Assist tenants as required for bed bug remediation as outline
by PSI Bed Bug Policy
- Assist with emergency housekeeping as needed
- Perform other related duties as assigned.
Keywords: Pine Street Inn, Brookline , Case Management Supervisor-Congregate Housing, MON-FRI, Other , Brookline, Massachusetts
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