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Licensed Optician

Company: LensCrafters
Location: Brookline
Posted on: November 23, 2020

Job Description:

GENERAL FUNCTION The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers' expectations. MAJOR DUTIES & RESPONSIBILITIES

  • Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.
  • Custom fits glasses & precisely places prescription in lenses.
  • Acts as a leader in optical acumen that provides a voice for associates.
  • Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
  • Attracts new customers.
  • Explores the needs & priorities of customers by asking open ended questions.
  • Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.
  • Assists co-workers with difficult or complex areas of product needs & prescriptions.
  • Utilizes store tools & adheres to Brand Store Commitments.
  • Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers' final selection.
  • Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
  • Possesses the ability to multi-task, prioritize & manage time with competing priorities.
  • Commits to delivery date & time, seeks feedback & asks for referrals.
  • Strives to achieve exceptional results on Brand KPIs & competencies.
  • Presents, celebrates & educates at pick up.
  • Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
  • Informs management of safety opportunities; demonstrates safe work practices.
  • Possesses a "can do" spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.
  • Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.
  • Sells on your feet 80%-100% of the time.
  • Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
  • Maintains proper dress code, including name tag & associate tablet. BASIC QUALIFICATIONS
    • High School graduate or equivalent
    • State Licensure
    • Optical dispensing experience
    • Strong customer service skills: communicator, listener & team builder
    • Knowledge of current store merchandise
    • Strong basic math skills
    • Awareness of current fashion trends
    • Selling skills - ability to use & carry an iPAD/tablet
    • Familiarity with POS, computers & calculators
    • Embrace new technology & change PREFERRED QUALIFICATIONS
      • Previous customer service & retail experience

Keywords: LensCrafters, Brookline , Licensed Optician, Other , Brookline, Massachusetts

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