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Legal Enterprise Application Support Analyst

Company: Yoh, A Day & Zimmermann Company
Location: Brookline
Posted on: May 3, 2021

Job Description:

Legal/Enterprise Application Support Analyst

The Data, Technology and Engineering group (DTE) is looking for a support resource for our Legal, Enterprise, and Corporate Communication Systems team who will assist our Senior Systems Analyst II and our Lead Systems Analyst. Systems include Legal: iManage and CounselLink; Enterprise: DocuSign and PleaseReview; and Corporate Communications: SurveyMonkey and Simpplr (corporate intranet provider).




The ideal candidate will have a strong background in providing technology and system support to end-users. They will be analytical and help to identify trends and training opportunities, assisting in the creation of scripts for our desktop support team, creation of training materials, and even co-facilitating trainings. They will also be able to assist in the day-to-day activities required across a multitude of systems, from license management, basic reporting, system release testing, and occasional data entry.




Support activities include:


Application License Management and Account Provisioning
DocuSign use case creation, review, and license provisioning
Key system license management, reporting, and auditing
Upgrade/Patch Maintenance
System release, upgrade and change testing (DocuSign, iManage, CounselLink)
Monthly Downtime activities and notices
Incident Management
Creation, tracking and follow through with support tickets submitted to the vendor.
Tier 1 Management of Requests / Incident ServiceNow tickets
Reporting
Ad hoc reporting across multiple systems using system specific reporting tools
Project Work
Manual migration and data entry
Project Mgmt support on key enhancements and projects
Help Desk script creation and updates


Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.PandoLogic.Category: Technology, Keywords: Application Support Analyst

Keywords: Yoh, A Day & Zimmermann Company, Brookline , Legal Enterprise Application Support Analyst, Legal , Brookline, Massachusetts

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