Technical support - windows

Company: Lighthouse Professional Services
Location: Brookline
Posted on: February 20, 2021

Job Description:

This is a 3 month initial position with potential up to 6 months -Seeking technical support for a Windows upgrade project

• Minimum 5 year experience in information technology or technical support
• CompTIA A+ certification a plus Skills Required: Software/OS
  • Knowledge of the software installation process for Windows Operating system(s) (WinXP, Win7, Win10)
  • Knowledge of the laptop and desktop imaging installation process for Windows Operating system(s) (WinXP, Win7, Win10) Knowledge of HP, Dell and Lenovo products
    • Candidate must have excellent analytical and problem-solving skills. Having interpersonal skills allows this specialist to communicate with customers and solve technical-related problems quickly and efficiently:
    • Ability to work well with Customers
    • Ability to articulate directions to Customers
    • Walk customers through the process of installing the software on their machines and starting up the program for the first time
    • Excellent verbal / written communication and analytical skills with high attention to detail
      • Modify and customize software programs for internal needs
      • Ability to work independently as well as part of a team
      • Maximizes use of hardware and software by training users; interpreting instructions; answering questions
      • Maintains historical records by documenting hardware and software changes and revisions
        • Maintains client confidence and protects operations by keeping information confidential
        • Contributes to team effort by accomplishing related results as needed - provided by Dice

Keywords: Lighthouse Professional Services, Brookline , Technical support - windows, IT / Software / Systems , Brookline, Massachusetts