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Technical support - windows

Company: Lighthouse Professional Services
Location: Brookline
Posted on: February 20, 2021

Job Description:

This is a 3 month initial position with potential up to 6 months -Seeking technical support for a Windows upgrade project

  • Minimum 5 year experience in information technology or technical support
  • CompTIA A+ certification a plus Skills Required: Software/OS
    • Knowledge of the software installation process for Windows Operating system(s) (WinXP, Win7, Win10)
    • Knowledge of the laptop and desktop imaging installation process for Windows Operating system(s) (WinXP, Win7, Win10) Knowledge of HP, Dell and Lenovo products
      • Candidate must have excellent analytical and problem-solving skills. Having interpersonal skills allows this specialist to communicate with customers and solve technical-related problems quickly and efficiently:
      • Ability to work well with Customers
      • Ability to articulate directions to Customers
      • Walk customers through the process of installing the software on their machines and starting up the program for the first time
      • Excellent verbal / written communication and analytical skills with high attention to detail
        • Modify and customize software programs for internal needs
        • Ability to work independently as well as part of a team
        • Maximizes use of hardware and software by training users; interpreting instructions; answering questions
        • Maintains historical records by documenting hardware and software changes and revisions
          • Maintains client confidence and protects operations by keeping information confidential
          • Contributes to team effort by accomplishing related results as needed - provided by Dice

Keywords: Lighthouse Professional Services, Brookline , Technical support - windows, IT / Software / Systems , Brookline, Massachusetts

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