Guest Service Agent
Company: CLAREMONT COMPANIES LLC
Location: Brookline
Posted on: January 24, 2023
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Job Description:
Description: $1,000 SIGN ON BONUS Claremont Companies offers a
comprehensive benefits and rewards compensation package that
includes: Competitive Wages 401(k) retirement plan with Employer
Match Vacation Holiday Pay Sick Pay Employee Assistance
ProgramHandle requests and transactions of hotel guests.Serve as
the main point of contact for all guest requests and needs.Exhibit
courteous hospitality at all times to guests and associates.Be
proactive in offering additional services and informing guests of
hotel facilities and local attractions.Administer hotel guest
payment policies.Maintain a positive work atmosphere by acting and
communicating in a manner so that you get along with guests,
vendors, co-workers & management.Post all charges including valet
and other miscellaneous charges to guest account.Maintain hotel key
security system.Oversee safe deposit boxes for guests.Verify credit
cards and balance bank at the end of the shift.Run and verify
availability report at the beginning of the shift. Update report as
needed.Review communications log at the beginning of the shift.Know
and follow the hotel's emergency procedures in the event of an
actual emergency.Notify appropriate supervisor immediately of any
problem with rooms.Check in and check out should be as expeditious
as possible.Knowledge of hotel phone system to allow transferring
of calls to rooms & voicemail.Prompt distribution and notification
to guests of mail.Claremont Companies is an equal opportunity
employer. EOE M/F/D/VRequirements:High school graduate or
equivalent.Must speak, read, write, and understand English.Previous
hotel-related experience desired.
Keywords: CLAREMONT COMPANIES LLC, Brookline , Guest Service Agent, Hospitality & Tourism , Brookline, Massachusetts
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