Residential Clinical Manager
Company: Westbridge
Location: Manchester
Posted on: April 5, 2026
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Job Description:
The Residential Clinical Manager supports the Residential
Clinical Director in overseeing the daily operations and goals of
the residential program. The Residential Clinical Manager plays a
vital role in supporting staff, enhancing workflow & efficiencies,
while also adhering to federal & state regulations and internal
policies. The residential program provides assistance to
individuals to maximize their recovery, ensure consumer-directed
goal setting, assist the individual & families served to gain hope
and a sense of empowerment, and provide assistance in helping the
individuals served become respected and valued members of their
family and community. Reports to: Residential Clinical Director
Schedule: Monday-Friday 12pm-8pm ESSENTIAL DUTIES AND
RESPONSIBILITIES: Promotes and acts as a role model for clinical
employees in embracing the WestBridge model of care & culture of
being flexible, mobile & responsive. Promotes and upholds the
clinical philosophy and organizational mission in all WestBridge
levels of care. This includes training for staff to understand and
adhere to the clinical model of care and applicable policies and
procedures. Collaborates closely with Residential Clinical Director
to support new or ongoing clinical initiatives, quality assurance
and improvement projects, and to ensure that services provided meet
standards of care. Upholds clinical recommendations and ensures
appropriate and timely delivery of services (staff follow through
on participant engagements, individual work, groups, FES sessions,
clinical updates, etc). Works with Residential Clinical Director to
ensure that staffing is at the required level in order to deliver
quality services to participants and families. Supports Residential
Clinical Director in clinically and administratively guiding team
meetings 5 days a week & 1:1 meetings/supervisions, fostering an
environment of team empowerment, problem solving and planning.
Monitors participant treatment provision by the clinical teams per
Participant Achievement Agendas (treatment plans). Works
collaboratively with the teams to design, implement, and revise
clinical intervention strategies based on the stage of change for
participants in all levels of care including through transition
processes. Collaborates with Residential Clinical Director to
respond promptly and effectively to customer complaints, family
member concerns, and community public relations issues. Works with
the Residential Clinical Director to approve PTO requests and to
review timesheets, ensuring appropriate coverage of the program 24
hours a day, seven days a week. In collaboration with the
Residential Clinical Director to ensure that all staff meets their
ongoing employment requirements (i.e., auto insurance, TB testing,
valid licensure(s), etc.) as outlined in WestBridge Policies and
Procedures, as well as collaborating around hiring & new staff
orientation. Provides weekly administrative and clinical
supervision within the scope of practice to residential staff.
Ensures orientation, training, and clinical supervision is provided
and staff evaluations are completed per WestBridge policy. In
collaboration with the Residential Clinical Director, monitors the
timely implementation and documentation of services. In
collaboration with admissions team & Residential Clinical Director,
evaluates, prioritizes, and plans for admissions based on the
acuity of symptoms and social/rehabilitative needs. Participates in
direct clinical care as indicated & needed, which may include but
not limited to individual services, groups, crisis interventions,
and clinical assessment. Residential Clinical Manager will work to
lead staff, while fostering a supportive, high-performance team
through coaching, feedback, and accountability. Support Residential
Clinical Director in reviewing documentation to improve quality and
consistency, including but not limited to notes, treatment plans,
discharge summaries, etc. Participates in organizational on-call
rotation. Performs other duties as assigned. Requirements To
perform this position successfully, you must perform each essential
duty and responsibility satisfactorily. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential duties and responsibilities. The requirements listed
below are representative of the knowledge, skill, and ability
required. Knowledge obtained through completing a Master’s degree
curriculum in appropriate discipline from accredited institutions,
with an independent licensure in respective discipline (i.e. LCMHC,
LICSW or a licensed psychologist). Holding an additional license of
MLADC is a plus. Skill and experience of at least 1-2 years in
supervising a team, preferably a modified therapeutic community.
Knowledge of state and federal rules and regulations governing
confidentiality. Knowledge of local, state, and federal program
administration regulations. Demonstrates a high standard of
professional conduct and ethical behavior that will enhance the
quality of care and encourage positive interactions among staff.
Must have an appropriate motor vehicle, valid driver’s license, and
appropriate vehicle insurance. Strong leadership skills including
adaptability, communication, decision-making, problem-solving, and
conflict-resolution skills to address challenges and streamline
processes. Demonstrates a high standard of professional conduct and
ethical behavior that will enhance the quality of care and
encourage positive interactions among staff. Computer skills
including but not limited to internet access, word processing,
report writing, and spreadsheet applications necessary to generate
appropriate reports allocated to the position of Residential
Clinical Manager. Must be able to navigate and work within an
Electronic Medical Record (EMR). WestBridge does not discriminate
on the basis of race, color, religion, marital status, age,
national origin, ancestry, physical or mental disability, medical
condition, pregnancy (including childbirth, lactation and related
medical conditions), genetic information, gender, sexual
orientation, gender identity or expression, veteran status, or any
other status protected under federal, state, or local law.
Keywords: Westbridge, Brookline , Residential Clinical Manager, Healthcare , Manchester, Massachusetts
