Patient Experience Representative - Developmental Medicine
Company: Boston Children's Hospital
Location: Brookline
Posted on: December 2, 2025
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Job Description:
Position summary: The Division of Developmental Medicine (DDM)
is one of the largest and most comprehensive divisions of its type
in the United States. The mission of the DDM is to improve the
lives of infants, children, and adolescents with developmental and
behavioral conditions, and to support them and their families
throughout their child’s life span. As a Patient Experience
Representative, you will work under close supervision to provide
support to the administrative operations of Developmental Medicine
and work to ensure the best possible patient experience by
effectively coordinating services to patients and families. Key
responsibilities: Patient Encounter Management: Providing positive
and effective customer service that supports unit operations
Collaborating with referring providers and practices Obtaining
required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter Check In /
Check Out: Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with
clinicians/supervisors Reconciling payments and preparing deposits,
providing record of transactions in Hospital systems Facilitating
and directing communication with Financial Counseling
Administrative: Recording and forwarding messages, triaging calls
for urgent information or services, initiating call for emergency
services Providing routine clerical support as needed Minimum
qualifications Education: A high school level of education,
bachelor’s degree preferred Experience: Prior customer service or
administrative experience preferred The ability to communicate
effectively both orally and in writing and provide empathy in
difficult interpersonal situations The ability to work with diverse
internal and external constituencies Schedule: 8:30am to 5pm Monday
through Friday This role is eligible for a $2,000 sign on bonus
(not eligible for internal candidates). The posted pay range is
Boston Children’s reasonable and good-faith expectation for this
pay at the time of posting. Any base pay offer provided depends on
skills, experience, education, certifications, and a variety of
other job-related factors. Base pay is one part of a comprehensive
benefits package that includes flexible schedules, affordable
health, vision and dental insurance, child care and student loan
subsidies, generous levels of time off, 403(b) Retirement Savings
plan, Pension, Tuition and certain License and Certification
Reimbursement, cell phone plan discounts and discounted rates on
T-passes. Experience the benefits of passion and teamwork.
Keywords: Boston Children's Hospital, Brookline , Patient Experience Representative - Developmental Medicine, Healthcare , Brookline, Massachusetts
