Supervisor, Medical Office Coordinator (Clinic)

Company: Joslin Diabetes Center
Location: Brookline
Posted on: June 17, 2022

Job Description:

In addition to the responsibilities of a Medical Office Coordinator (MOC), with the direction from the Practice Manager, the Supervisor, Medical Office Coordinators is accountable for the day-to-day supervision of MOCs in patient care units. This is responsible for assessing, monitoring, and evaluating the needs of the MOC team. Provides support to physicians and allied health professionals within a busy ambulatory setting and to ensure efficient operations by providing excellent customer service to patients, other staff members, and external parties. Participates in the interviewing, hiring and training of medical office coordinators. Serves as back up to Practice Manager. Prepares reports as requested to assist in management of the department. Coordinates schedule requests, approves MOC time and attendance. Assists in the review and development of orientation materials and training and participates in continuous quality improvement activities. ResponsibilitiesAdministrative Responsibilities:Responsible for documenting procedures, hiring and training, monitoring staff productivity, and developing initiatives toward enhancing job performance.Coordinate staff scheduling requests.Coordinate new staff orientation and provide ongoing mentorship for new staff.Facilitate continuous quality improvement for office procedures through observation, data collection and metric reports.Other duties as assigned. General MOC Responsibilities:Effectively manage the flow of medical information internally and externally.Patiently act as liaison between patient and health care providers and external patient related providers.Accurately follow guidelines to triage all incoming calls taking independent action where possible.Accurately enter information into automated registration and scheduling system.Efficiently schedule ancillary diagnostic and consultative appointments as requested.Participate in issue-specific groups upon assignment. Report back any issues that affect or require a team decision.Other duties as assigned.QualificationsAssociate's degree in a relevant field or equivalent work experienceMinimum 3 years of experience in medical office/reception setting or other customer service oriented positionMinimum 2 years of experience as a Team lead or in a supervisory roleProficient with Microsoft Office SuiteExperience with automated medical record and registration/scheduling systemsKnowledge of managed care and insurance requirementsSupervisory experience with demonstrated competence in change management, team building, and problem solving preferredDemonstrated solid interpersonal skills for effective collaboration with other department leads - must be comfortable delegatingDemonstrated competency and professional responsibility to effectively supervise staff with strong knowledge of practice operations.Demonstrated ability to learn new tasks and procedures, e.g. clinical programs offered at Joslin and advanced automated telephone systemsMust demonstrate a capacity for independent functioning, creativity, and objectivityExcellent oral and written presentation skillsExcellent time management and organizational skillsOutstanding customer service skillsAbility to work well under normal pressure of busy office setting, deadlines, and changes in workload.Effective organizational and problem-solving skills to anticipate the needs of patients and staff. Joslin is an Equal Opportunity Employer of Minority/Female/Individuals with Disabilities/Protected Veterans. Joslin values diversity and inclusion, and we encourage diversity applicants.Joslin Diabetes Center is an Equal Opportunity Employer and it is the policy of Joslin to prohibit discrimination of any type and to afford equal employment opportunities to employees, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, marital/parental status, disability status, protected veteran status or any other status protected by law.

Keywords: Joslin Diabetes Center, Brookline , Supervisor, Medical Office Coordinator (Clinic), Healthcare , Brookline, Massachusetts