Experienced Veterinary Client Care Specialist

Company: Vicar Operating
Location: Brookline
Posted on: November 22, 2021

Job Description:

Join the VCA Brookline team!Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive environment? VCA Brookline Animal is seeking an experienced client service representative to join our well established hospital fulltime. We are a six doctor, fast paced general medicine practice that also offers boarding and grooming services. Our hospital is equipped with five exam rooms; an state of the art equipment that allow us to provide comprehensive and personalized care to our patients. We are located in the heart of Brookline, a mile from downtown Boston. The successful candidate will be a believer in the possibilities of high quality veterinary medicine, patient care, and customer service. Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment, have a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.Among the reasons to consider joining VCA:We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!Leadership opportunitiesAccess to the people and financial resources of a large veterinary communityWOOF University, offering abundant of training in a variety of topicsGenerous employee pet care discountsOpportunities to give back through strong Shelter partnerships and VCA CharitiesVCA adds value to your compensation package with the following:Competitive wageMedical, Dental & Vision insuranceOpportunity to teach and mentor401(k)Free wellness subscriptions (Head Space)Life and Long Term Disability insurancePaid Parental leaveWhy We Need YouAs the face of VCA Brookline, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.Scheduling and confirming appointments.Placing outbound calls for follow-ups and reaching out to prospective clients.Presenting and explaining fees, including processing payments.Recommending, selecting, and obtaining products and services, including prescriptions.Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence.Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:https://www.myworkday.com/vca/d/inst/1$9925/9925$185683.htmldCompany Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose-A BETTER WORLD FOR PETS--.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).VCA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, sex (including pregnancy, childbirth or related medical conditions), national origin, genetic characteristics, physical disability, mental disability, perceived disability, medical condition, age, family care status, veteran or military status, parental status, marital status, registered domestic partner or civil union status, or any other protected status as required by law. At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. VCA will engage in the interactive process with disabled individuals who request reasonable accommodations in the workplace.

Keywords: Vicar Operating, Brookline , Experienced Veterinary Client Care Specialist, Healthcare , Brookline, Massachusetts