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Field Service Technician - Medical Equipment & Security Systems

Company: EMSAR
Location: Brookline
Posted on: November 22, 2021

Job Description:

Equipment Management Service and Repair - EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR's customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. EMSAR's portfolio of services includes:

On-site technical field support, including maintenance & repair

FDA field change orders ("recalls")

Bench repair and remanufacturing


Call center

Contract manufacturing and logistics

FDA compliance and validation

Project management

Training and education


We are looking for Field Service Technician II to customize and deliver the best and highest quality solutions to our customers.

This role will primarily perform repair/maintenance on Security Systems, and secondarily be trained for repair/maintenance on Medical Equipment, located in the area. We supply tools, cellphone, mileage reimbursement, laptop and paid training.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions.

Follow scheduled activities and respond to all repair activities for warranty and post-warranty instruments/equipment as assigned.

Troubleshoot, repair and verify instrument/equipment performance on all activities and field updates, preventative maintenance inspections and all required field reporting in a timely manner. Provide service support outside their assigned territory when required.

Timely and accurate submittal of administrative duties including but not limited to; work orders, field service forms, expense reports, timesheets and other payroll forms.

Ensure customer satisfaction through quality workmanship, documentation, customer management and demonstrates professionalism that is consistent with EMSAR's image.

Comply with Quality, GMP, ISO and safety regulations, adhere to company travel and expense policies.

Provides coaching/technical assistance to Field Services Technician I.

Performs additional duties as needed and/or assigned by supervisor/manager


Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.

Relies on instructions and pre-established guidelines to perform the functions of the job.

Intermediate level technical skills.

Oral/Written communication: Effective verbal and written communication skills.

Interpersonal skills: Effective communication that results in positive internal/external relationships.

Planning/organizing: Associate can prioritize and plan activities and uses time efficiently.

Works independently with moderate supervision.

Minimum Education and Experience:

High School diploma or equivalent and

1 - 2 years' technical experience

Associates degree or Trade school degree preferred

Valid driver license and liability insurance

Ability to drive personal, fleet and/or rental vehicles


Extensive periods of sitting at a computer terminal documenting services

Extensive periods of standing and walking while performing services.

Frequent bending, squatting and stair climbing.

Use of both hands without restriction and manipulate small hand tools.

Ability to lift up to 50 pounds and move up to 125 pounds without assistance.

Regional day and overnight travel required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.

They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. EMSAR retains the right to change or assign other duties to this position.

EMSAR is an equal employment opportunity employer and considers all applicants without regard to race, color, religion, national origin, ancestry, citizenship, gender, marital status, pregnancy, age, physical or mental disability, genetic information, military service status, or any other basis protected by federal, state or local law.

This Employer participates in E-Verify, a service of DHS and SSA.

Keywords: EMSAR, Brookline , Field Service Technician - Medical Equipment & Security Systems, Healthcare , Brookline, Massachusetts

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