Fiduciary Services Business Support Manager
Company: Citizens
Location: Boston
Posted on: April 30, 2024
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Job Description:
DescriptionThe incumbent will focus on applying fiduciary
service knowledge, as well as operational and risk management
expertise across the business in support of a meaningful customer
experience. The Fiduciary Business Support Manager is responsible
for the management and execution of the fiduciary services account
opening & closing processes. Jointly accountable for ensuring
consistent on-going trust administration processes amongst customer
facing colleagues and Private Wealth Middle Office. Serving as a
performance improvement coach in support of quality operations.
Leveraging strong interpersonal communication skills, the incumbent
will drive consistent business execution in support of our business
line strategy and growth model in partnership with other
colleagues. The incumbent proactively reviews processes and
procedures identifying ways to streamline and drive efficiency
within a strong control environment. -
The Fiduciary Business Support Manager assists in designing
scripts/controls, shepherding them through governance, and
documenting necessary approvals. The incumbent will provide
leadership to our Trust Associates in the execution of their
functions to ensure consistent application of our fiduciary
responsibilities regardless of geographic location. - -
Primary responsibilities include:
Qualifications
Minimum Required: -
Preferred:
Education/Certifications:
Hours & Work Schedule
Some job boards have started using jobseeker-reported data to
estimate salary ranges for roles. If you apply and qualify for this
role, a recruiter will discuss accurate pay guidance.
Equal Employment OpportunityAt Citizens we value diversity, equity
and inclusion, and treat everyone with respect and professionalism.
Employment decisions are based solely on experience, performance,
and ability. Citizens, its parent, subsidiaries, and related
companies (Citizens) provide equal employment and advancement
opportunities to all colleagues and applicants for employment
without regard to age, ancestry, color, citizenship, physical or
mental disability, perceived disability or history or record of a
disability, ethnicity, gender, gender identity or expression
(including transgender individuals who are transitioning, have
transitioned, or are perceived to be transitioning to the gender
with which they identify), genetic information, genetic
characteristic, marital or domestic partner status, victim of
domestic violence, family status/parenthood, medical condition,
military or veteran status, national origin,
pregnancy/childbirth/lactation, colleague's or a dependent's
reproductive health decision making, race, religion, sex, sexual
orientation, or any other category protected by federal, state
and/or local laws.Equal Employment and Opportunity EmployerCitizens
is a brand name of Citizens Bank, N.A. and each of its respective
affiliates.Why Work for UsAt Citizens, you'll find a
customer-centric culture built around helping our customers and
giving back to our local communities. When you join our team, you
are part of a supportive and collaborative workforce, with access
to training and tools to accelerate your potential and maximize
your career growth
Keywords: Citizens, Brookline , Fiduciary Services Business Support Manager, Executive , Boston, Massachusetts
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