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Studio Manager

Company: Coolidge Yoga
Location: Brookline
Posted on: November 26, 2022

Job Description:

*Job Purpose*

Support the vibrant community of Coolidge Yoga including managing the day-to-day operations of the studio and maintaining a welcoming and nurturing culture by meeting the needs of all members and staff. Help to grow our membership by leading and coordinating marketing efforts and promoting studio events both within the studio and in the greater Brookline community.

*Operations Duties and Responsibilities*

* Provide excellent customer service to clients at the front desk and via email, including: welcoming clients and signing them into class; answering the phone; responding to customer inquiries via email; assisting clients with retail purchases, questions about classes, packages, policies, etc.
* Help with the hiring, management and evaluation of studio staff, work study students and volunteers.
* Manage the staffing and teaching schedules and emergency coverage plans for teachers.
* Oversee and contribute to staffing the front desk, managing client accounts, and tidying the physical space.
* Oversee all activities that ensure the cleanliness and order of the physical studio space as well as stay up to date with all Covid-related safety protocols.
* Communicate with and support teaching staff as needed, including: special events, policy changes, timeliness, and staying aware of staff needs for optimal work environment.
* Attend and participate in weekly meetings with owner and co-managers.
* Supervise, hire and train supporting desk staff/work-studies and help write policy training documents.
* Help maintain studio schedules for weekly classes, private sessions, corporate events, workshops and trainings.
* Keep order and peace in the studio during busy times.
* Serve as a "yoga ambassador" to clients and the wider Brookline community and help uphold studio vision, mission and values .

*Marketing Coordinator Duties and Responsibilities*

-Help manage project plans for marketing initiatives and special events.

-Look for and propose creative opportunities to attract and enroll new members.

-Create and maintain email, social media and web-based marketing campaigns.

-Help update and keep up-to-date the studio website.

-Assist in collating marketing assets as needed.

-Help organize files for graphic related projects.

-Update marketing job knowledge by participating in educational opportunities.

*Qualifications*

-Creative, innovative thinker enthusiastically committed to the success of the studio.

-Problem solver and solution oriented.

-Independent thinker, but not afraid to ask for help.

-Outstanding communication skills, both written and verbal.

-Background in small business marketing solutions.

-Professional and soothing business presence and acumen.

-Self starter, high level of initiative, proven proactive thinker.

-Commitment to providing exceptional customer service (internal and external).

-Highly detail oriented with superb organizational skills.

-Strong ability to multi-task with a results-oriented mindset.

-Calm individual who can operate under pressure, deadlines, and the demands of a busy studio environment.

-College degree (at least Bachelor's degree). Yoga teaching certification or demonstrated proficiency in yoga is a plus, but not required.

-High level of proficiency in Microsoft Office Suite applications including Word and Excel and Google apps (Docs, Groups, Calendar)

-Basic knowledge in graphics arts software (Adobe), website management software (WordPress or similar) or willingness to learn.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:
* Paid time off
Experience level:
* 1 year
Shift:
* Day shift
* Evening shift
* Morning shift
Weekly day range:
* Monday to Friday
* Weekend availability

Ability to commute/relocate:
* Brookline, MA 02446: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Coolidge Yoga, Brookline , Studio Manager, Executive , Brookline, Massachusetts

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