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Analyst, Customer Change Management

Company: NATIONAL GRID CO USA (NE POWER)
Location: Brookline
Posted on: November 23, 2022

Job Description:

As part of National Grid's continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation. About us National Grid is hiring a Analyst, Customer Change Management for our Customer People Enablement department. This position can be located in Brooklyn, NY, Syracuse, NY, Albany, NY or Waltham, MA.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. National Grid is hiring a Change Manager for our US Customer Business based in New York, with locations in our MA jurisdiction to be considered.
Job Purpose In order to take our position as leaders of a clean energy future, we set aggressive efficiency and carbon-reduction targets across the business. To reach those targets, we're adopting new technologies on the grid and in the office and aligning our people to one vision of what it means to drive change in the utility industry. We are asking people to change the way they work and the way they think, and that's where you come in. As an Analyst for Change Management, you will play a pivotal role for the organization. You are an internal change practitioner, coach, ambassador and role model for the team, and you will help us build a movement to transform our business. Your focus will be to support the Customer Organization through change and build buy-in and commitment to that change, while developing an enduring longer-term capability.
Key Accountabilities

  • Support and enable the implementation of change initiatives for the National Grid US Customer business across both New England and New York jurisdictions, owning the design and execution of action-oriented interventions to help lead individuals, teams and the organization as a whole through their change journeys as we continue our evolution
  • Work with stakeholders across the organization to help them adapt to new ways of working and embrace transformational goals
  • Provide coaching to leaders at various levels of the organization as they lead others through change
  • Identify the change impacts to individuals and groups and create change plans that will help those people embrace the change
  • Design and deliver interventions to help stakeholders respond and adapt to change impacts, finding ways to overcome individual resistance to change
  • Partner with internal and external experts to design, develop and implement targeted communications campaigns around central themes related to our transformation
  • Use a structured, data-driven approach to measure and report on effectiveness of change interventions and approaches and adapt as necessary
  • Build and maintain a strong external network to ensure ongoing benchmarking and the ability to bring innovative and progressive ideas
  • Identify, analyze and prepare risk mitigation tactics
  • Identify training needs and support creating and implementing training plans
  • Supervisory/interpersonal experience required
  • Skilled in contract and project management
  • Skilled in stakeholder engagement
    Supervisory/Interpersonal- Experience Required
    • Skilled in contract and project management.
    • Skilled in stakeholder engagement. Qualifications
      • Minimum of a Bachelor's Degree, MBA a plus
      • Up to 7 years' change management experience, preferably in implementing large scale change in a customer-focused organization.
      • Significant hands-on (7+years) business delivery experience
      • Hands on experience with change management methodologies
      • Background in Communications, Organizational Development, Organizational Behavior or I/O Psychology preferred
      • Excellent facilitation skills in virtual and live environments
      • Able to translate strategy, challenges, and emerging priorities into action
      • Credibility and gravitas - able to facilitate groups of leaders more senior than themselves
      • Flexible and adaptable - able to build rapport easily and flex their style to suit different audiences
      • Emotionally intelligent and self-aware - able to read the room and respond to reactions in others
      • Action oriented - able to demonstrate a bias for action in all endeavors
      • Ability to successfully prioritize and handle multiple tasks
      • Strong decision making and time management skills
      • Excellent written and oral communication skills
      • Prior background and experience in the electric utility industry a plus but not required
        More Information This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team. SalaryUpstate NY $62,000 - $73,000 a yearDownstate NY $74,000 - $87,000 a yearMassachusetts $69,000- $81,000 a year This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience. National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: NATIONAL GRID CO USA (NE POWER), Brookline , Analyst, Customer Change Management, Executive , Brookline, Massachusetts

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