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General Manager-Condominium

Company: Brook House Condominium Trust
Location: Brookline
Posted on: May 13, 2022

Job Description:

Full Job DescriptionThe Brook House Condominium is a 787 Unit, mixed use development located in Brookline, Massachusetts. As the Chief Operating Officer the General Manager is responsible for the supervision of all aspects of the Brook House Condominium. The General Manager shall directly supervise all Department Heads (currently these include Facilities Operations Manager, Facilities Projects Manager, Assistant Manager, Health Club Manager and Security Manager) and ensure that all departments are operating successfully and within budget. The General Manager shall report to the Brook House Board of Trustees and shall be directly supervised by the Chair of the Board of Trustees or their designee(s).Roles and Responsibilities-To lead the entire Brook House staff in the responsibility of keeping unit owners and residents satisfied with the quality of life at the Brook House.-Shall meet individually with Department Heads on a weekly basis-Hold regularly scheduled meetings with department heads-Utilize Brook House resources as efficiently as possible-Hierarchical Level and Reporting-The General Manager reports to the Board of TrusteesEssential Job Functions and Responsibilities-Adherence to all personnel policies and practices-Familiarity with Brook House Employees Handbook-Familiar with the Brook House Condominium Documents and Chapter 183A-Punctual and regular attendance-Safe and successful performance, including meeting productivity standards (where applicable)-Familiar w/OSHA standards-Willingness to participate in on and off site training-Direct Supervision of Department Heads.-Formulation and Preparation of the Annual Budget-Long term planning and consultation of the Capital Budget-Provide explanation for any budget deviation from the projected budget-Resolve any unforeseen shortfalls in an appropriate manner-Oversee all major Capital projects-Keep the Board of Trustees informed of all work in progress-Provide leadership and direction in the development of short-term and long-range plans. Develop recommendations for goals and action plans to achieve Board objectives. Lead annual goal setting.-On-site visibility throughout the common areas and facilities.-Understanding of all agreements for corporate implementation.-Ensure adherence to master calendar, maintenance calendar, association budgets-Work with outside contractors and consultants as liaison between the Board of Trustees and contractors and consultants.-Represent the Brook House in his or her official capacity in negotiations with contractors and providers of legal, audit, insurance and laundry.-Will represent the Brook House in his or her official capacity with the Community, Political and Professional association. (including: CAI, IREM, and various Town of Brookline entities and committees.-Act as liaison with individual Brook House residents.-Respond to residents' written suggestions and inquires in a timely manner.-Provide support in a constructive and supportive manner to the Brook House staff in situations involving difficult or abusive residents.Standard Company Competencies-Maintain a productive relationship with the Brook House Board of Trustees, the Chair of the Board of Trustees or his or her designee(s)-Maintain courteous relationships with residents and investors-Maintain productive relationships with all staff members-Maintain professional relationships with suppliers, vendors and professionals servicing the property-Minimum of -eight -years' experience in property management-Excellent communication, and computer skills-Competence in and familiarity with accounting systems-Excellent contract negotiation skills-Excellent customer Service skills-Excellent organizational skills-Ability to safely perform essential functions with or without reasonable accommodation-Either CMCA or AMS certification required. PCAM or CPM certification encouraged. Preference given to candidates with high rise condominium management experience.-Possess budgetary knowledge and control for the purpose(s) of executing programs within the community as well as related activities that may be cost-shared for the benefit of the community.-Display a community posture that positively represents the vision of the association/community.-Effectively communicate so as to instill confidence in the homeowners that reside within the community as well as the public that may interact through designated programs.-Intermediate knowledge of Microsoft Applications, especially Word and Excel-Must be goal minded and possess a self-starting drive to get the job done.-Ability to listen to others, collaborate, and resolve conflict.-Protect the confidential nature of the work as appropriate-Executive decision-making capabilities.-Demonstrates good client interaction and visibility.-Demonstrates effective oral and written communication skills.-Organizational and time management abilities with the ability to implement and monitor progress for successful completion; working well under pressure and deadlines.-Excellent problem solver; demonstrates ability to use creative alternatives.-Has a working knowledge of legislation impacting property management.-Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.-Strong ethical practices.

Keywords: Brook House Condominium Trust, Brookline , General Manager-Condominium, Executive , Brookline, Massachusetts

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