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Solutions Engineering Manager, Technical Delivery

Location: Brookline
Posted on: January 9, 2022

Job Description:

About usEvery day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.Job PurposeNational Grid IT teamiscurrently seeking an innovative, adaptable, and results-oriented leader to leadaIT Solutions portfoliowithin our GlobalSolutions Developmentteam astheSolutions EngineeringManagerTransaction Systems Solutions.Thisleaderwillbe responsible forleadinganorganization of software & systems engineers, business systems analysts,application architects &technical project managers who plan, design, develop, test and deploytechnology solutionsthat meet & exceed National Grid internal & external customers.As an experienced Solutions Development Manager, you will manage dedicatedsolutions developmentteams that incorporate customer-centric design thinking practices and standardWaterfall &Agile/Leansoftware development methodologies.This role will report to theDirector ofGlobal SolutionsDevelopmentwithin the National Grid IT organization.Key Accountabilities Manage a portfolio of IT Solutions projects in a Customer Billing domain
Sets technology strategy and direction for our Transaction Systems (CRIS/CSS/Meter-to-Cash Services) platform; partners with business stakeholders and influences overall strategy and use of Customer Billing capabilities
Initiates and fosters relationships with business partner teams and executives, technology leaders, vendors, and partners; develops relationships that promote trust and increase efficiency and effectiveness
Hires and leads managers and technical leaders; coaches and counsels team members, and determines and manages staffing strategy and plan, consistent with the needs of the team
Provides leadership to solution development teams, and proactively engages with teams to promote process and organizational improvements that enhance overall effectiveness. Especially drive Agile & SAFe methodologies.
Prepares and presents program-level communications for executives and stakeholders
Defines performance objectives and development plans for team members and ensures alignment with department objectives
Establishes financial plan for department and manages to plan, and jointly establishes financial targets with business partners
Develops and maintains a network of industry contacts; performs research on industry trends, competitors, business and IT products; analyzes trends and make strategic and tactical recommendations
Ensures system, technical and product architectures are aligned with business objectivesQualifications Bachelor's degree in computer science/engineering or in related field; Master's Degree preferred
Experience leading large, multi-year, business-critical CRIS/CSS/Meter-to-Cash technology programs
At least 10+ years of experience working in the technology industry with 3+ years in leadership role.
Thorough knowledge of Agile software delivery models (Kanban, Scrum, etc.)
Ability to promote and role model a team-oriented environment
Ability to lead technology teams in different locations in US
Highly developed negotiation, facilitation and consensus building skills
Highly developed oral and written communication skills; strong presentation skills
Preferred Qualifications:
- Thorough knowledge and experience with CRIS/CSS and Meter-to-Cash applications, and experience implementing at an enterprise-scale
- In-depth understanding of CRIS/CSS architecturesMore InformationThis position has a career path which provides for advancement opportunities within and across bandsas you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Keywords: NATIONAL GRID CO USA (NE POWER), Brookline , Solutions Engineering Manager, Technical Delivery, Executive , Brookline, Massachusetts

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