Director, Managed Services Engineering
Company: AireSpring
Location: Boston
Posted on: May 7, 2024
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Job Description:
Founded in 2001, family owned and operated AireSpring is a
leading Provider of Cloud Communications, Managed Connectivity and
Managed Security which has earned its stellar reputation by taking
service and support to the next level, delivering an award-winning
customer experience that far exceeds the industry standards.
AireSpring has delivered 20 years of outstanding service to its
rapidly rising base of national and global customers, while growing
organically and remaining debt free.As the trusted provider to over
22,000 enterprise locations worldwide, our mission is to help our
clients connect and communicate easily. We aim to delight our
customers and partners by providing personalized, outstanding
service.The company has built a solid reputation of integrity,
reliability and dependability with its channel partners, end-user
customers and technology partners.We have received more than 100
coveted industry awards including "Product of the Year- SD-WAN and
UCaaS", "Excellence in Customer Service", "Unified Communications
Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel
Program"."We combine incredible growth with the stability of a
privately held, diversified, and debt free company. We work hard,
play hard, celebrate our successes and pursue our goal of delighted
customers with relentless passion.Our experienced leadership team
supports a vibrant and entrepreneurial corporate culture, giving
you the chance to use your talents to make a real difference. At
AireSpring, you'll work alongside other smart and dedicated people
to solve business and technology challenges while delivering
excellent service to all of our customers.AireSpring is committed
to delivering exceptional user experiences through intuitive and
visually appealing customer portals. We are seeking a talented,
entrepreneurial Digital Product Manager to join our team and lead
the portal evolution of our new AI based ITSM customer portal,
enhancing the usability and aesthetics and effectiveness of this
revolutionary, industry leading customer-facing platform.Job
DescriptionThe Director, MSEs successfully leads a team responsible
for managing, creating, designing, implementing, turning up and
life cycle support for AireSpring's services. AireSpring's
extensive product suite is constantly evolving to meet the needs of
the medium enterprise market. The MSE (Managed Services Engineers)
are a critical team as they build, implement, and maintain the
solutions that solve customers' business problems, providing them
with peace of mind. Organized in PODs, MSEs provide a single point
of contact for AireSpring customer's technical matters throughout
their lifecycle knowing the details of the customer and owning the
implementation. MSEs partner with the AireSpring Project Management
team as well as numerous other AireSpring departments to
successfully implement solutions. Often the Director and team
members collaborate and coordinate with Sales Engineers prior to
sales are completed, to ensure a smooth implementation.
Collaboration with Product Development on new product launches, IT
for innovation, internal support and system integrity, and Network
Operations for technical alignment are also key functions for the
Director. Interfacing regularly with channel sales, partners, and
customers to support highly technical requirements is an ongoing
part of the role too.The successful Director, MSEs duties will
include but are not limited to:--- Provide leadership for the MSE
team along with corresponding Managers, Supervisors and Leads.---
Assure optimal workflow of their employees, team schedules and
delegating tasks.--- Assess the work performance of their
employees: identifying areas that need improvement and establishing
and executing skill building plans.--- Ensure that business goals,
deadlines and performance standards are met.--- Maintain work force
management to ensure growth and product evolution as demanded by
the business.--- Ensure training and onboarding new hires is
delivered, ensuring they understand their roles, tools, processes,
and procedures.--- Set goals for the team members and verify
compliance with the company's plans and vision.--- Recommend and
evaluate new employees, partnering with the AireSpring human
resources team, based on an assessment of their history and past
performance and conducting interviews.--- Complete performance
evaluations consistent with HR and senior management guidelines and
expectations.--- Consistent with the AireSpring product portfolio,
ensure the team is skilled appropriately in the following:
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Keywords: AireSpring, Brookline , Director, Managed Services Engineering, Engineering , Boston, Massachusetts
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