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Desktop Support Engineer

Company: Eze Castle Integration
Location: Brookline
Posted on: June 17, 2022

Job Description:

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.The Opportunity: As a Desktop Support Engineer, you will have the opportunity to work with the some of the latest technology and a myriad of clients in an organization that fosters an ownership culture, in which every employee takes personal responsibility for ECI's success.In this role, the successful Desktop Support Engineer will "see the world through the eyes of the customer" delivering technical support and consultation to our clients in the financial services, life sciences, legal and manufacturing verticals just to mention a few. Your typical day will involve a variety of wide-ranging opportunities in a fast-paced environment including triaging daily support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and transformative projects.In this hybrid role, you may be 100% dedicated to one of our flagship clients or support multiple clients in the Greater Boston area. What you will do:Resolve support cases and work orders associated with end-user issues, physical and cloud infrastructure, and project related tasksProvide accurate, comprehensive notes on work performed to account for time spent with customersPerform basic hardware troubleshooting on desktop/laptops, printers, mobile devices, rack-mount serversProvide end-user software support on common productivity technologies such as Microsoft Office Suite, Microsoft Teams, SharePoint Online, OneDrive, and QuickBooksSupport and troubleshoot common mail platform and security systems such as Microsoft Exchange, Google Workspace, Proofpoint Essentials and MimecastTriage with external vendors to support niche market platforms such as Bloomberg, Order Management Systems (OMS), Report Management Systems, Customer Relationship Management (CRM) platformsExecute basic system maintenance including software and operating system patching, software version upgrades and critical patch applicationsProvide support of Active Directory such as add/remove users, password resets, Group Policy application, task schedulingDeliver high-level consultation on information security fundamentals such as good password hygiene practices, multi-factor authentication recommendations and social-engineering defenseInterface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-MalwareParticipate in after-hours client projects including cloud migrations/conversions, major upgrades, office relocations, and hardware refreshes Apply basic understanding of network principles such as DNS, DHCP, TCP/IP Who you are: Bachelor's Degree in Information Technology related field, or 2+ years comparable experience in technology related customer supportProficient with Microsoft Operating Systems such as Windows Server and Windows 10/11Advanced knowledge of Microsoft Office suiteUnderstanding of e-mail and spam technologies, and how messaging flows through these systemsBasic understanding of cyber-security concepts and technologies like Multi-Factor Authentication (MFA), Anti-virus/Anti-malware, Software Firewall, Web-filtering and social engineeringHands-on hardware experience with desktops, laptops, and serversFamiliarity with file system support including permissions, sharing, backups and restoresExperience with cloud platforms such as Microsoft 365 suite, Google Workspace, Amazon Web ServicesExceptional written and oral communication skillsExceptional interpersonal skills, with a focus on rapport-building and managing expectationsHighly self-motivated and directed, in a fast-paced team environmentSharp attention to detail with proven analytical and critical thinking skillsEffective time management and excellent prioritization skills Able to travel for business and work beyond normal business hours when necessary. No overnight travel.Able to lift and transport moderately heavy equipment such as computers, power supplies and servers in excess of 50lbsBonus points if you have:Experience with Managed Service Providers (MSP)Experience with Virtualization technologies such as VMWare and Hyper-VUnderstanding of Infrastructure-as-a-Service (IaaS)Hands-on experience administering Microsoft 365 Financial Services Industry experienceLife Science Industry experienceECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package, unlimited PTO, health benefits on your first day, pet insurance, 401K with employer match and so much more! If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you!Love Your Job, Share Your Technology Passion, Create Your Future Here!#LI-Hybrid*ECI*

Keywords: Eze Castle Integration, Brookline , Desktop Support Engineer, Engineering , Brookline, Massachusetts

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