Retail Customer Service Associate
Company: Ignited Principles Inc.
Location: New Britain
Posted on: June 29, 2025
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Job Description:
Ignited Principles, Inc. , is a promising business consulting
company that blends meticulous market research and a commitment to
continuous improvement in telecommunications. We advocate for the
attainment of superior performance levels and foster an environment
conducive to ongoing professional growth. As we strategically
expand our Newington team to support the Frontier Communications -
Retail campaign, we are seeking a motivated and customer-focused
Retail Customer Service Associate to join our high-performing
group. Here, you will be a key player in providing unwavering
customer service and sales support in a retail setting. We invite
applications from energetic and target-driven Retail Customer
Service Associates dedicated to exceeding Frontier Communications
customer expectations and expertly guiding them through positive
and productive sales presentations. As a Retail Customer Service
Associate, you will be instrumental in cultivating strong customer
relationships and maximizing customer retention, ensuring that
every touchpoint reinforces our commitment to excellence. This
position offers a unique opportunity to grow your customer service
career within a thriving organization committed to delivering
exceptional experiences to our Frontier Communications clientele in
the Newington area. Main Job Responsibilities of the Retail
Customer Service Associate: Serve as the primary point of contact
for Frontier Communications customers visiting retail locations
throughout Connecticut and providing a welcoming and professional
retail sales experience. Address customer inquiries, concerns, and
issues with empathy, patience, and efficiency, taking ownership of
resolving problems and ensuring customer satisfaction. Assist
customers with their service needs, providing accurate,
comprehensive information about Frontier Communications products,
services, and promotions, and helping them make informed decisions.
Process customer requests efficiently and accurately, following
company policies for timely resolution. Meticulously log customer
interactions, transactions, and feedback in the CRM system to
ensure data accuracy and build a comprehensive understanding of
Frontier Communications customers' needs and preferences in
Newington. Following up with customers ensures their needs are met,
issues are resolved, and they are satisfied, promoting loyalty.
Work with sales and operations to ensure positive customer
experiences, solve complex issues, and communicate customer needs
for Frontier Communications campaign service improvements. Analyze
customer feedback to identify trends and contribute to improving
Frontier Communications' customer experience through best practices
and process improvements.
Keywords: Ignited Principles Inc., Brookline , Retail Customer Service Associate, Customer Service & Call Center , New Britain, Massachusetts
