Triage Phone Clinician - Weekends Part-Time
Company: Youth Villages
Location: Woburn
Posted on: May 6, 2024
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Job Description:
Company Overview Youth Villages has been a national leader in
the implementation of research-based treatment philosophies in the
field of children's mental and behavioral health. Our commitment to
helping troubled children and their families find success spans 30+
years and includes a comprehensive array of programs and
services.If you are looking for a positive career move where you
are meeting the challenges of life and striving to make a positive
difference, then Youth Villages is the place for you. We are
looking for people with a strong sense of purpose and focus to
continually build confidence in yourself and our organization.
Responsibilities Position OverviewReceive and address all calls for
the after-hours emergency or crisis situations for New Hampshire
and Massachusetts Community Based Programs (including Continuum,
Intercept, and LifeSet). Specialist will be responsible for being
phone-available (free of distractions) during their assigned
working hours. Specialist will be responsible for answering all
emergent calls, as they occur. Specialist will be tasked with
gathering demographic information from caller regarding enrolled
youth/young adult to retrieve clinical documentation and log call
in required systems. Specialist will utilize assessment and
clinical skills to gather information regarding the reason of the
call and move through triage and de-escalation activities as
needed. Specialist will utilize clinical skills to attempt safety
planning and situation stabilization to attempt to divert physical
response when appropriate. Specialist will also initiate
mobilization of response ready staff when phone de-escalation
intervention is not effective or appropriate. Specialist will also
be responsible for completing check in calls with high risk
families and young adult as indicated. Specialist will be
responsible for being active in email during their triage shift in
order to receive any additional updates or safety plans. Specialist
will be responsible for utilizing SharePoint, Evolv, and other YV
Systems to obtain information regarding callers. Specialist will
also be responsible for documenting each incoming correspondence in
the appropriate manner (on-call report, Evolv, email, etc) and
distributing pertinent information to the on-call leadership team
and primary clinical team.
Keywords: Youth Villages, Brookline , Triage Phone Clinician - Weekends Part-Time, Other , Woburn, Massachusetts
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